Isha Avasthi
Operations Associate
Bengaluru
Summary
Operations Associate with strong analytical skills, adept at optimizing processes and improving operational efficiency. Experienced in utilizing advanced Excel and Power BI to analyze data and drive informed decision-making. Skilled in cross-functional coordination, handling customer escalations, and ensuring seamless workflow execution. Focused on continuous improvement and delivering impactful results.
Overview
3
3
years of professional experience
3
3
Languages
Work History
University Relations Associate
Miles Education
Bengaluru
03.2024 - 05.2024
- Conducted fit-gap analysis to identify process gaps and implemented customized operational solutions.
- Managed and supported refund processes, ensuring adherence to company policies and efficient resolution.
- Ensured data accuracy and completeness across systems, improving reporting and documentation workflows.
- Utilized advanced Excel skills for data analysis, reporting, and operational efficiency.
- Collaborated with cross-functional teams (Finance, Sales, and Customer Support) to optimize processes and enhance customer retention.
- Handled customer escalations, ensuring timely and satisfactory resolutions while improving overall satisfaction.
- Supported timely issuance of critical documents, such as offer letters, to streamline operations.
- Cultivated and managed university partnerships, broadening engagement opportunities and client relationships.
Operations Associate
FunctionUp
Bengaluru
05.2023 - 02.2024
- Acted as a Operations Associate for the Data Science batch, ensuring operational efficiency and driving high-quality outcomes.
- Onboarded candidates, resolved queries, and tracked performance metrics to enhance productivity and maintain workflow efficiency.
- Managed six verticals,and ensuring the smooth execution of cross-functional processes.
- Developed and implemented standard operating procedures (SOPs) to enhance responsiveness, improve team efficiency, and achieve strategic objectives.
- Handled customer escalations, provided timely resolutions, and supported refund processes to align with organizational policies.
- Utilized advanced data analysis skills for tracking performance, creating actionable insights, and improving decision-making.
- Played a key role in mentor hiring initiatives, aligning recruitment strategies with company growth objectives.
Content Writer
Insap Technologies
Bengaluru, India (Remote)
06.2022 - 05.2023
- Crafted SEO-friendly content for websites and blog posts, increasing organic traffic and audience engagement.
- Conducted thorough research into assigned topics, ensuring accurate, high-quality content creation.
- Managed content calendars and tracked performance metrics to ensure timely delivery and consistency.
- Coordinated with cross-functional teams to streamline workflows and optimize content strategies.
Marketing Intern
Create and Influence
Remote
01.2021 - 03.2023
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
Education
Data Analytics And Data Science -
Coding Ninjas
Online 05.2001 -
MBA - Operations
Welingkar Institute of Management
Mumbai, India 05.2001 -
B.com - Commerce
B.Y.K College of Commerce
Nashik 05.2001 -
Skills
Data-Driven Process Optimization
Data Analysis & Reporting
Advanced Excel (Pivot Tables, Formulas, Data Visualization)
Workflow Management & Process Improvement
Cross-functional Team Coordination
Performance Tracking & KPI Analysis
Power BI for Data Visualization & Dashboards
Problem Solving & Decision Making
Customer Support & Query Resolution
Trend Analysis & Forecasting
Timeline
University Relations Associate
Miles Education
03.2024 - 05.2024
Operations Associate
FunctionUp
05.2023 - 02.2024
Content Writer
Insap Technologies
06.2022 - 05.2023
Marketing Intern
Create and Influence
01.2021 - 03.2023
Data Analytics And Data Science -
Coding Ninjas
05.2001 -
MBA - Operations
Welingkar Institute of Management
05.2001 -
B.com - Commerce
B.Y.K College of Commerce
05.2001 -