Rohit Sharma
Birmingham
Summary
Dynamic IT professional with over 4 years of experience in IT infrastructure, networking, and technical troubleshooting, transitioning into data analysis and insights-driven roles. Proficient in resolving complex technical challenges, optimizing systems, and collaborating with stakeholders. Familiar with Power BI and SQL for creating data visualizations and driving process improvements. Holds a Master's in Cybersecurity, complemented by hands-on project experience in predictive modelling and IoT applications.
Overview
5
5
years of professional experience
1
1
Language
Work History
UCR
Universal Credit Review, Campaign
Teleperformance UK
06.2024 - Current
- Conduct thorough reviews of Universal Credit claims to ensure compliance with policies and accuracy of disbursed funds
- Analyse case data and identify discrepancies, contributing to process improvements and fraud prevention
- Collaborate with internal teams to provide timely updates and resolve escalated cases, achieving a 95% resolution rate within SLA
- Document and maintain case records in CRM systems, ensuring adherence to GDPR and organizational standards.
Production Operative
PowerSoft Global Solutions
11.2023 - 04.2024
- Streamlined workflow for improved productivity through process optimisation initiatives.
- Developed and implemented testing protocols to enhance product reliability.
- Led cross-functional teams to improve overall operational efficiency of QA department.
- Carried out routine sampling and testing tasks, ensuring product quality standards were met.
- Performed field sampling and testing on project sites as needed, ensuring detailed processes were followed to minimise errors.
- Collaborated with talented multidisciplinary teams to execute high-quality work.
1st Line Engineer
Websparks Limited
09.2020 - 11.2021
- Provided first-level technical support
- Logged and tracked incidents using ticketing systems, ensuring timely follow-ups and accurate documentation
- Delivered technical training to end-users, increasing their system efficiency and satisfaction by 15%.
- Devised effective strategies to reduce downtime during machine repairs.
- Performed regular audits on equipment-maintaining high quality standards across all operations.
- Inspected machinery, identifying faults to ensure smooth functioning.
- Prioritised routine maintenance tasks for improved productivity.
- Monitored temperatures of freezers and refrigerators routinely, ensured freshness of stored items.
- Adjusted machine settings to meet recipe specifications, ensured optimal product output.
Education
Master's - Cybersecurity
Birmingham City University
Mar 2023
Bachelor of Technology - Computer Science
Sharda University
Jun 2021
Skills
- Core Skills
- Data Analytics
- Forecasting & Insights
- Collaboration
- Documentation skills
- Quality Assurance
- 5 S management
- Material managemnet
- Chemical testing
- Loto Procedure
- Safety and Hygiene
- Use of vernier calliper
- Material mangement
- Chemical and Environmental Awarness
- Problem-solving
- Calm under pressure
- Strategic planning
Timeline
UCR
Universal Credit Review, Campaign
Teleperformance UK
06.2024 - Current
Production Operative
PowerSoft Global Solutions
11.2023 - 04.2024
1st Line Engineer
Websparks Limited
09.2020 - 11.2021
Master's - Cybersecurity
Birmingham City University
Bachelor of Technology - Computer Science
Sharda University
Similar Profiles
Mikjail GarbozaMikjail Garboza
Customer Service Specialist & Trainer at Teleperformance | GetYourGuide CampaignCustomer Service Specialist & Trainer at Teleperformance | GetYourGuide Campaign
Joshna JoyJoshna Joy
It Support Enginner at NAAS CREDIT REVIEW SERVICESIt Support Enginner at NAAS CREDIT REVIEW SERVICES
Peace AnaekwePeace Anaekwe
Customer Service Advisor at Teleperformance UKCustomer Service Advisor at Teleperformance UK