Tejal Jadhav
Pune
Summary
Results-driven Technical Business Analyst with experience in Banking, FinTech, Digital Banking, Production Support, Incident Management, Business Analysis, and Project Coordination. Skilled in SQL, Advanced Excel, Power BI, Agile Methodology, SDLC, Jira, UAT Testing, Data Analysis, Requirement Gathering, and Stakeholder Management. Experienced in supporting Digital Banking and Core Banking transformation initiatives, Payments, SWIFT operations, Cards & Settlement, KYC, AML, Financial Reporting, and Risk & Compliance processes. Proven expertise in improving operational efficiency, driving process optimization, and delivering enterprise-level FinTech solutions. Strong ability to bridge business and technology teams, perform Business Process Modeling, manage production incidents, execute RCA, and support enterprise applications within Agile and Waterfall environments.
Overview
5
5
Certifications
4
4
years of professional experience
Work History
Technical Business Analyst
HDFC Bank
07.2022 - Current
- Supported Digital Banking and Core Banking transformation initiatives, improving operational efficiency by 35% through workflow optimization and process enhancement.
- Managed KYC and AML verification processes while ensuring compliance with Risk & Compliance standards and banking regulations.
- Performed SQL-based data validation, reconciliation, reporting, and transaction analysis for enterprise banking applications.
- Coordinated SWIFT payment investigations, Payments processing, and Cards & Settlement activities with 98% SLA adherence.
- Gathered and documented BRDs, FRDs, process flows, user stories, and Business Process Modeling documentation for Banking Transformation initiatives.
- Worked closely with business stakeholders, developers, QA teams, and project managers to deliver scalable FinTech solutions.
- Improved reporting accuracy by 40% through automation of Financial Reporting and dashboard optimization processes.
- Executed UAT testing, defect tracking, regression testing, and release validation activities across enterprise applications.
- Performed Root Cause Analysis (RCA) for critical incidents, reducing recurring production issues by 32%.
- Supported production support operations and incident management activities for high-volume banking systems.
- Developed SOPs, runbooks, and knowledge base documentation, reducing onboarding effort by 50%.
- Facilitated Agile ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives.
- Enhanced stakeholder communication and cross-functional collaboration across global teams and multiple time zones.
- Delivered operational excellence initiatives resulting in 30% faster turnaround time and improved service delivery metrics.
- Managed OS/DB/IIS Baseline compliance, VAPT remediation, OS & DB patching, and DR Drill activities for critical Banking & FinTech applications, ensuring 99% system availability and regulatory compliance with RBI and NPCI standards.
- Monitored enterprise applications using AppDynamics and Dynatrace, proactively resolving performance issues, improving operational efficiency by 35%, and achieving 99% accuracy in incident analysis and reporting and supported Internal & External Audits.
- Automated application and database deployment processes, reducing deployment time from 3–4 hours to less than 1 minute and decreasing manual effort by 99.99%, resulting in faster, more reliable, and error-free production releases.
Education
Bachelor of Engineering -
International Institute of Information Technology, Pune University
Pune, MH06-2022
Skills
CORE SKILLS
Business Analysis Technical Analysis Project Coordination Agile & Scrum SDLC SQL Advanced Excel Power BI Tableau Jira Confluence ServiceNow UAT Testing API Analysis Postman Incident Management Production Support RCA Stakeholder Management Requirement Gathering BRD/FRD User Stories Process Improvement Banking Operations Digital Banking Core Banking Retail Banking Investment Banking KYC/AML SWIFT Payments Cards & Settlement Transaction Monitoring Risk & Compliance Financial Reporting Business Process Modeling Operational Excellence Data-Driven Decision Making Enterprise Applications
TECHNICAL SKILLS
Tools & Technologies: SQL, Advanced Excel, Power BI, Tableau, Jira, Confluence, ServiceNow, Postman
Business Analysis: Requirement Gathering, BRD/FRD, User Stories, UAT Testing, RCA, Stakeholder Management, Process Improvement, Business Process Modeling
Methodologies: Agile, Scrum, SDLC, Incident Management, Production Support, Project Coordination
Banking & FinTech Domain: Digital Banking, Core Banking, Retail Banking, Investment Banking, KYC/AML, SWIFT, Payments, Cards & Settlement, Transaction Monitoring, Risk & Compliance, Financial Reporting
Certification
Atlassian Agile Project Management Professional Certificate
Timeline
Technical Business Analyst
HDFC Bank
07.2022 - Current
Bachelor of Engineering -
International Institute of Information Technology, Pune University
Awards
Received the “Silver Star Award” for outstanding performance, operational excellence, and contribution towards successful delivery of Banking & FinTech initiatives., Recognized for proactive incident resolution, stakeholder management, process optimization, and high-quality project support within critical banking operations.