Isha Dhurandhar
Vasai West
Summary
Dynamic Senior Sales Executive with a proven track record at Treasure Hut Gift Shop, excelling in upselling and delivering exceptional customer service. Adept at resolving customer inquiries with empathy while maintaining inventory organization. Recognized for fostering teamwork and consistently enhancing the shopping experience, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Senior Sales Executive
Treasure Hut Gift Shop
Vasai
05.2022 - 02.2025
- Provided the highest level of customer service by using gift shop guest services standards, which include greeting and acknowledging guests in a friendly manner.
- Promoted customer satisfaction by coming out from behind the counter and engaging in conversation with customers.
- Provided assistance to guests by providing product knowledge on all products sold in the Gift Shop.
- Assisted customers shopping in store and handles customer phone inquiries.
- Operated cash register and process transactions within department guidelines for all approved payment methods.
- Maintained tidiness and organization of Gift Shop by regularly cleaning and restocking products as needed.
Sales Executive
Alka's Collection
Vasai
01.2019 - 04.2022
- Opened and closed Gift Shop while conducting safety procedures.
- Greeted customers and answered inquiries while directing patrons to appropriate departments.
- Stocked merchandise and designed merchandise displays.
- Received new merchandise and ensured quality of items before pricing.
- Assisted on sales floor as needed to maintain service standards.
- Worked collaboratively in team environment.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Make Up Course - Bollywood Make Up
Smart Art
Kandivali West, Mumbai07-2019
High School Diploma -
Padma Kanya Multiple Campus
Kathmandu , Nepal06-2009
Secondary Education
Mount Everest Higher Secondary School
Bhaktapur, Nepal07-2007
Skills
Hard Skills:
Sales Techniques: Upselling, cross-selling, needs assessment
Customer Service: Active listening, problem-solving, conflict resolution, handling customer inquiries
Inventory Management: Stocking shelves, maintaining displays, tracking inventory levels
Cash Handling: Processing payments, and managing transactions
Communication: Verbal and written communication skills
Soft Skills:-
Adaptability: Ability to adjust to changing priorities and customer needs
Teamwork: Ability to work effectively with colleagues
Time Management: Ability to prioritize tasks and meet deadlines
Positive Attitude: Maintaining a positive and professional attitude
Languages
Nepali
First Language
Hindi
Beginner (A1)
A1
English
Elementary (A2)
A2
Marathi
Beginner (A1)
A1
References
References available upon request.
Timeline
Senior Sales Executive
Treasure Hut Gift Shop
05.2022 - 02.2025
Sales Executive
Alka's Collection
01.2019 - 04.2022
Make Up Course - Bollywood Make Up
Smart Art
High School Diploma -
Padma Kanya Multiple Campus
Secondary Education
Mount Everest Higher Secondary School
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