Summary
Overview
Work History
Education
Certification
Timeline
Generic
ISHA GOYAL

ISHA GOYAL

Senior Scrum Master
Gurugram

Summary

Dedicated Senior Scrum Master with 12 years of IT experience, including an initial 6-year stint as a Quality Analyst. Adept at optimizing Agile methodologies to facilitate cross-functional teams, driving productivity, and delivering high-impact software projects. Proven track record of enhancing project efficiency, fostering collaboration, and ensuring on-time, on-budget project completion. Strong communicator and mentor, dedicated to continuous improvement and fostering a culture of transparency and innovation. Seeking opportunities to lead Agile teams and deliver exceptional results in dynamic IT environments.

Overview

16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certifications

Work History

Senior Scrum Master

Capgemini Technology Services
Gurugram
07.2021 - Current

Project - JnJ Consumer Digital Core

Domain - Healthcare Insurance

  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Managed product backlog and supported Scrum framework for monthly sprint releases
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies
  • Generated reports for IT project progress and performance and communicate these updates to stakeholders
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
  • Wrote, updated and maintained project documentation
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity

Scrum Master

SRIJAN TECHNOLOGIES
08.2017 - 06.2021
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Investigated and corrected or escalated project problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Sr. Quality Analyst

SRIJAN TECHNOLOGIES, DELHI/GURGAON
01.2015 - 07.2017

Domain -BFSI

  • Created test cases and automation scripts.
  • Oversaw test planning, workload balancing and assignment delegation.
  • Performed root cause analysis through JIRA reports.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Performed regression, exploratory and negative tests

Senior Associate Testing

METLIFE
08.2011 - 12.2013
  • Pursued professional development opportunities to learn new testing tools and test strategies.
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process.
  • Developed and implemented tests to assess product quality of product.

Deputy Manager

RELIANCE COMMUNICATIONS
08.2009 - 04.2011

Education

B.Tech - I.T

Kurukshetra University
Kurukshetra
08.2005 - 07.2009

High School Diploma -

Ann Mary School,ICSE Board
Dehradun
04.2002 - 03.2004

10th -

Ann Mary School,ICSE
Dehradun
04.2000 - 03.2002

Certification

Certified Scrum Master

Timeline

SAFe 5 Scrum Master

11-2022

SAFe 5 PO/PM

03-2022

Senior Scrum Master

Capgemini Technology Services
07.2021 - Current

Professional Scrum Master

06-2021

Scrum Master

SRIJAN TECHNOLOGIES
08.2017 - 06.2021

Sr. Quality Analyst

SRIJAN TECHNOLOGIES, DELHI/GURGAON
01.2015 - 07.2017

Senior Associate Testing

METLIFE
08.2011 - 12.2013

Deputy Manager

RELIANCE COMMUNICATIONS
08.2009 - 04.2011

B.Tech - I.T

Kurukshetra University
08.2005 - 07.2009

High School Diploma -

Ann Mary School,ICSE Board
04.2002 - 03.2004

10th -

Ann Mary School,ICSE
04.2000 - 03.2002
ISHA GOYALSenior Scrum Master