ISHA KAPOOR
Uttam Nagar
Summary
To work in a challenging atmosphere which provide ample opportunities for learning & growth sincere hard work and persistence.
Overview
9
9
years of professional experience
Work History
Customer Care Executive
Electricita Energy Pvt Ltd
Karol Bagh, India
09.2024 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- I resolve customer Complaints send the field boys to customer
- Register rickshaw booking for new customers
- I maintain the attendace of the employees
Backend Verification
Caliber business solutions pvt ltd
Moti Nagar,Delhi
09.2022 - 04.2023
- In this company,the files were sent to the dip department by logging in and from there,after getting verified,i used to submit it to manager.
Credit Card Backend
RKPL
Noida, India
01.2016 - 08.2022
- Company Overview: mymoneymantra
- i used to verfiy the file of Shopper stop& citibank customer.whatever query was there in the customer" crediit card,we used to inform him on call
- I Changed the department after 2 years for progress.After that I came to the backend department after verfication I used to send the files to the backend.then someone used dolve it after getting rejection
- I used to verify Citi Bank Credit Card,Hdfc Credit Card,Shopper stop Credit Card
Education
10 th -
CBSE Board
12th - undefined
CBSE Board
Graduate - undefined
Delhi university
Skills
- Highly energetic
- Punctual
- Diligent
- Adaptable
- Keep learner
- Computer Savvy
- Customer service background
- Complaint handling
- Customer support
- Data entry
- Documentation and reporting
- Performance improvement
- Call center operations
Languages
English
Hindi
Personal Information
- Father's Name: Mr.Rajender kapoor
- Date of Birth: 28/10/1996
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Hobbies and Interests
- Listening to music
- Watching influencer vlogs on YouTube
Timeline
Customer Care Executive
Electricita Energy Pvt Ltd
09.2024 - Current
Backend Verification
Caliber business solutions pvt ltd
09.2022 - 04.2023
Credit Card Backend
RKPL
01.2016 - 08.2022
12th - undefined
CBSE Board
Graduate - undefined
Delhi university
10 th -
CBSE Board