Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Additional Information
Certification
Timeline
Generic
ISHA KHAN

ISHA KHAN

Customer Support Executive
ROORKEE

Summary

Highly motivated and dedicated professional committed to making a valuable contribution to any organization, regardless of the project at hand. Possessing a strong skillset and a passion for excellence, strives to perform the job to the best of abilities. Approaches each task with enthusiasm and a genuine eagerness to learn and grow.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Executive

Tech Mahindra
08.2023 - Current
  • Company Overview: Flipkart
  • Screened and routed incoming calls
  • Responded to inquiries
  • Sorted mail open item as required
  • proven track record of delivering excellent customer service, resolving complex issues efficiently, and enhancing customer satisfaction across diverse channels.

Education

High School -

CBSE Board
01.2018 - 12.2018

Intermediate -

A.B.N IIT ROORKEE
01.2020 - 12.2020

B.COM.honours -

Shri DEV SUMAN UNIVERSITY
Haridwar
01.2023 - 12.2023

Skills

  • Expertise in shorthand writing
  • Strong organizational skills
  • Operational management
  • Clear communication in presentations
  • Eagerness to accept accountability

Personal Information

  • Father's Name: RIYAZ KHAN
  • Date of Birth: 12/26/01

Affiliations

Active participant in professional customer support communities and forums focused on service excellence and customer experience.

Additional Information

Languages
  • Fluent in English, Hindi, urdu
  • Strong verbal and written communication skills in multilingual environments
Hobbies & Interests
  • Passion for helping others and solving problems
  • Enjoy learning about customer psychology and user experience
  • Active reader of business and communication blogs
  • Interest in tech tools that improve customer interaction (e.g., chatbots, AI support tools)
Projects & Personal Initiatives
  • Created a customer support handbook to help new team members onboard faster
  • Volunteered to support customer service at local events or NGOs
  • Completed an online certification in Customer Experience or Communication Skills

Certification

Bravo

Timeline

Bravo

01-2025

Customer Service Executive

Tech Mahindra
08.2023 - Current

B.COM.honours -

Shri DEV SUMAN UNIVERSITY
01.2023 - 12.2023

Intermediate -

A.B.N IIT ROORKEE
01.2020 - 12.2020

High School -

CBSE Board
01.2018 - 12.2018
ISHA KHANCustomer Support Executive