Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Hobbies and Interests
Timeline
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Isha Ravi Bamne

Thane

Summary

Results-driven Quality Analyst with a proven track record at Platinumone, excelling in process improvement and client management. Skilled in call monitoring and feedback implementation, I enhance quality standards and drive business growth through effective training sessions. My strong communication and analytical skills ensure exceptional service for international clients across multiple campaigns.

Overview

3
3
years of professional experience

Work History

Quality Analyst

Platinumone
11.2024 - Current
  • Handling two campaigns of Raheja and Godrej properties.
  • Working on Tools like AI for quality improvement and insights.
  • Conducting sessions for process and business improvements.
  • PIP and BQM management.
  • Handling escalations and RCA.
  • Running contest for business contribution and growth.
  • Conducting different sessions.
  • Handling international clients base for their investment.

Quality Analyst

Eureka Outsourcing Solutions
03.2022 - 11.2024
  • Joined Eureka in March 2022 as TSR (ICICI securities process)
  • As a TSR, I was responsible to help customer opening demat account.
  • To guide customer for trading and help them with offers and benefits.
  • Have worked with multiple campaign:-{credit card, personal loan, home loan, trading).
  • Got promoted as Quality Analyst.
  • As a Quality Analyst, I am responsible for Observing and Maintaining Good Quality of sales calls.
  • Coordinating with the Operations for improvement in terms of customer queries and to avoid errors on call.
  • One on one mock calls sessions along with session on rebuttals.
  • Product refresher training, communication development on soft skill with script adherence.
  • Preparing Quality dashboard, short call and hygiene reports.
  • Live Call Monitoring/barging of TSR’s.
  • Have handled international Process of ICICI Securities NRI.
  • Handled international client (+20 countries).
  • Sales as well as inbound was also managed.

Education

SSC -

HSC -

BBA -

Skills

  • Communication Skills
  • Call monitoring
  • Feedback implementation
  • Client management
  • Process improvement
  • Customer focus
  • Time Management
  • Flexible
  • Preparation of reports and Documents
  • Very Good Logical and Analytical Skills

Languages

English, Hindi, Marathi, English, Hindi, English, Hindi, Marathi

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Hobbies and Interests

  • Listening Songs
  • Swimming
  • Travelling
  • Reading books

Timeline

Quality Analyst

Platinumone
11.2024 - Current

Quality Analyst

Eureka Outsourcing Solutions
03.2022 - 11.2024

SSC -

HSC -

BBA -

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Isha Ravi Bamne