Isha Verma
HR Professional
Lucknow
Summary
Dynamic HR professional with over 6.5 years of extensive experience in Human Resource Management, currently contributing to Startek, Lucknow. Proven expertise in end-to-end recruitment processes across diverse business units and professional levels, ensuring alignment with organizational goals. Skilled in managing induction, joining formalities, employee relations, and conducting exit interviews to enhance workplace culture and retention. Committed to fostering organizational effectiveness by providing strategic guidance and support to employees at all levels.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Human Resources Team Lead
StarTek
Lucknow, India
05.2023 - Current
- Managed HR responsibilities for 900 employees, facilitating effective communication and addressing workplace concerns proactively.
- Facilitated communication between management and employees to ensure smooth operations, employee retention, and satisfaction.
- Facilitated weekly sessions and floor activities aimed at improving work culture.
- Grievance redressal and ensuring timely resolution of issues.
- Conducting exit interviews, and managing separation formalities.
- Supporting Performance Improvement Plan discussions and follow-ups
Business - HR
Manpower Group Services Pvt Ltd
05.2015 - 05.2016
- Working Closely with the Director-Staffing in accomplishments of each & every tasks associated with Manpower.
- Handling Internal Recruitments/ Projects across PAN INDIA.
- Doing Reference check of the employees on boarding into the company.
- Getting their Joining formalities done.
- Conducting their Induction programme.
- Serving Positions like HR Recruiters, Business Developments, HR Operations, Branch Heads & Regional heads.
- Responsible for all EA activities like blocking calendars , all expenses & reimbursements.
- Sorting & managing agreements of the clients associated with the company.
- Conducting Rewards & Recognition Ceremony PAN INDIA.
- Maintaining HC reports month wise.
Human Resource Executive
Aegis limited (Essar Enterprises)
07.2013 - 12.2014
- Responsible for interviews & sourcing profiles for both agent & non agent hiring which includes HR, Trainers, Operations, Human resource.
- Managing Internal Job promotion (IJP) life-cycle.
- Assisting in periodical surveys on Employee Satisfaction, Employee competencies etc.
- Assisted in conducting employee engagement activities at the sight level.
- Doing Reference check & Background Verification.
- Welcoming them onboard and conducting Exit Interviews too.
- Handling Joining Formalities of New hires as well as getting their documentation formalities completed.
- Briefing & incorporating them with HR policies.
- Getting their new bank account open.
- Resolving their issues through Grievance handling committee.
Senior Consultant- Recruitments
Clarity Consulting
11.2011 - 12.2012
- Handling full recruitment cycle for Pan India Recruitments & Employee Relations.
- Working on middle to senior level positions across Industries- Big 4, Consulting, ITES, Legal, KPO, Oil & Gas, Energy, Retail, FMCG, Service Providers, etc.
- Interacting with the Clients regarding the detailed job description and analysis of the requirement.
- Deciding on sourcing strategy.
- Sourcing the profiles using job portals, internal database, and networking websites (LinkedIn).
- Screening and short listing the CVs from job portals, Validate the profiles, Job posting on paid sites and free sites.
- Scheduling interviews & follow up with candidates before and after joining.
- Regular follow up with the Clients on the complete Interview Process.
- Team building and communicating between the management and the employees.
- Handling telephonic interviews, Database development and maintenance through own network building.
- Building database.
- Apart from basic responsibilities of Recruitments, we also ensure client satisfaction.
- Assist the client in reaching their goals, and communicating those goals internally to help drive service decisions.
- Developing in-depth knowledge of the client’s goals and strategy as it relates to the service being used.
- Handled end-to-end recruitment for all Business Units within the Organization across all Professional levels.
- Handling CRM activities (Existing client Retention and Client servicing).
- Involved in Team Activities, Employee Relations (Organising Annual Day Celebrations, Birthday Celebrations, Festival Celebrations, etc.).
- Coordinating with the vendors for the same.
Education
MBA - Human Resource, Marketing
AIMT
Greater Noida01.2012
MBA -
Integral University
Lucknow 04.2001 -
10+2 - ICSE Board
L.P.S School
01.2007
10th - ICSE Board
L.P.S School
01.2005
Skills
MS Word
MS Excel
PowerPoint
communication skills
inter-personal skills
Exit interviews
Background checks
Employee relations
Grievance Redressal
Timeline
Human Resources Team Lead
StarTek
05.2023 - Current
Business - HR
Manpower Group Services Pvt Ltd
05.2015 - 05.2016
Human Resource Executive
Aegis limited (Essar Enterprises)
07.2013 - 12.2014
Senior Consultant- Recruitments
Clarity Consulting
11.2011 - 12.2012
MBA -
Integral University
04.2001 -
10+2 - ICSE Board
L.P.S School
10th - ICSE Board
L.P.S School
MBA - Human Resource, Marketing
AIMT
Personal Information
- Date of Birth: 1989-09-06
- Nationality: India
- Marital Status: Married
Personal data processing
I hereby declare that, the above furnished details are true to the best of my knowledge and belief.