Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ishaan Mongia

Gurgaon,HR

Summary

A Consultant with extensive experience in building and assessing automations for fortune 500 clients along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.

Overview

3
3
years of professional experience

Work History

Business Technology Solutions Associate Consultant

ZS Associates
07.2023 - Current
  • Directed Fortune 500 clients in process optimization and digital transformation strategies in sectors ranging from Pharmaceuticals to Travel & Hospitality, reducing human in the loop by employing automation first approach
  • Engaged with clients to understand manual processes, assessing their feasibility for automation, resulting in enhanced efficiency.
  • Led a team of 4 members in the development and maintenance of AWS-hosted ETL processes for seamless data transfer between systems.
  • Applied statistical methods to assess the efficacy of data-driven campaigns, providing actionable insights for campaign optimization and strategic decision-making.
  • Implemented speech-to-text conversion techniques for audio recordings.
  • Leveraged Natural Language Processing (NLP) to analyze customer feedback, extracting valuable insights to inform business strategies and improve customer satisfaction.

Business Operations Associate

ZS Associates
01.2021 - 06.2023
  • Developed a full-fledged multi-bot architecture consisting of bots intended to run 24/7 which brought down the human effort spent by ~70%.
  • Developed automated procedures to streamline data collection and analysis, optimizing workflow productivity. .
  • Managed and led day to day operations for various live projects.
  • Led design and development of various automated solutions that resulted in reduction of processing time and efforts spent.

Education

Bachelor of Technology - Mechanical And Automation

Maharaja Agrasen Institute of Technology
New Delhi, India
09.2020

Skills

  • Client Management
  • Robotic Process Automation (Automation Anywhere)
  • Python
  • Amazon Web Services
  • SQL
  • HTML
  • Selenium
  • PowerPoint
  • Excel
  • Smartsheet

Accomplishments

Table Tennis: Represented Haryana in National Ranking Table Tennis Tournament, Secured 2nd position in School State Championship and Winner at Annual College Sports Fest Tournament

Social Responsibilities: Volunteered and was promoted to Core Member in Leaders for Tomorrow, a not-for-profit youth leadership movement established in college campuses to awaken the social consciousness of the youth

Timeline

Business Technology Solutions Associate Consultant

ZS Associates
07.2023 - Current

Business Operations Associate

ZS Associates
01.2021 - 06.2023

Bachelor of Technology - Mechanical And Automation

Maharaja Agrasen Institute of Technology

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Ishaan Mongia