Summary
Overview
Work History
Education
Additional Information
Accomplishments
Certification
Timeline
Generic
ISHAN AHMED

ISHAN AHMED

Subject Matter Expert
Saket

Summary

To develop my career in an organization where I will be a valuable team member, contributing quality ideas and sample scope for individual growth as well as organization growth. Also wants to raise my skills in the organization and achieve success in all way. Summary: Having 10 year of experience as System Engineer and Office 365 Engineer Microsoft Certification completed in 2018 - Managing Office 365 identities and requirement. Microsoft Certification completed in 2018 - Enabling office 365 services Microsoft Certification completed in 2018 – Installing and Configuring Windows Server 2012 Microsoft Certification completed in 2018 – Core Solution of Microsoft Exchange Server A quick learner with positive attitude having logical, creative and understanding nature. A quick grasper of concepts and ideas, with the capability of explaining results and analysis skillfully. Applied innovative methods and helped in developing several new research tools for the company. Good in getting acquainted with latest technologies and implementing innovative ideas and solutions for a problem.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office 365 Engineer

Concentrix
Gurgaon
10.2017 - Current
  • Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance
  • We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
  • It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand
  • That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights
  • My Profile:
  • Manage Exchange Online users, manage recipients - create, modify, delete, shared mailbox, recover deleted emails
  • Office 365 Mail Flow and Transport rules
  • Perform network troubleshooting to Isolate and diagnose common network problems
  • Performing crash and performance analysis - implementing upgrades and improvements on environment
  • Set Up and Manage Information Rights Management in Exchange Online
  • Assists in evaluating new products and conducts research on products, services, and standards to remain abreast of developments in the industry
  • Office 365 Migrations - Mailboxes, Public Folders, User Profiles
  • Support, Migrate, Troubleshoot and Install Office 365 administration
  • Troubleshoot failed migration issues relating to O365
  • Provide assistance to customer with migrations, step by step and Configure migration csv files
  • Provide assistance to customer in deploying and configuring Microsoft products
  • Maintain required support knowledge base documents
  • Evaluate end users privileged access via entitlement reports
  • MS Office Suite, DirSync, Auto Discover
  • Create, replicate and assign rights of Public Folder
  • Setting up MFA for the users
  • Troubleshoot remote connectivity issues regarding windows servers and clients
  • Microsoft Online Services (Office 365)\OWA
  • Cloud Exchange calendar/shared folder permissions and delegation
  • Support, Migrate, Troubleshoot and Install Office 365 administration
  • Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes
  • Troubleshoot Outlook issues - Administration of mailboxes and Users accounts
  • Update user accounts permissions via PowerShell script
  • Configure migration csv files
  • Windows upgrade using the M365 license
  • Troubleshooting the issues related to upgrade from Windows 10 Pro to Windows 10 Ent with the office 365 subscription
  • Troubleshooting the Windows activation issues
  • Install and Configure Windows Services
  • Working on MDM (Mobile Device Managed) devices troubleshooting the issue related to autopilot devices and Azure AD joined devices
  • Managing Azure AD object for Windows devices.

Data Analyst/System Engineer

corp Inc, Incisive InfoTech Pvt. Ltd
07.2011 - 09.2017
  • Is an Indian site for in3corp Inc., who’s headquarter is located in Boulder, USA
  • In3corp provides mainly auditing services
  • In3corp’s Indian site in3corp is a U.S
  • Based supply chain-auditing firm, which provides Logistical, Purchase Price Variance, Consultancy, P-Card & IT outsourcing support for their Global & Fortune 500 clients
  • It is a key provider of cash/cost recovery, cost avoidance and royalty verification programs to major technology manufacturers and service providers
  • In3corp's worldwide operations identify specific opportunities for cost mitigation or cost recovery for clients
  • In3corp audits identify lost costs and lost revenue, mitigates future excesses or shortfalls, and align clients with optimal workflows
  • My Profile:
  • As a Data Analyst, I manage the execution of the most challenging data related tasks for the LAT’s audits
  • Performed different data queries and data analysis for the accuracy and completeness of research documentation
  • Importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes
  • Expertise in resolving file system and service issues utilizing Windows NT, 2000-2008, XP applications; ensure a robust and stable system, collaborate with vendors to resolve interoperability issues
  • Experienced Administrator; leverage applications to optimize balance between scanning protection and system performance
  • Create and maintain Database maintenance plans for SQL
  • Used 3rd party utility to backup and restore Exchange 2003, 2007
  • Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software
  • Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
  • Monitor server hardware, performance, and up time and respond to outages promptly.

Education

MCSE Certification Microsoft -

NA - undefined

Integral University

Intermediate - undefined

Colvin Taluqdar’s College, ISC

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Colvin Taluqdar’s College, ICSE

Additional Information

  • Marital Status, Languages English, Hindi Gender Male Passport Not Applied Permanent Address 164/109, Haider Mirza Road, Golaganj, Lucknow, (U.P.) - 226018

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Certification

Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Office 365 Engineer

Concentrix
10.2017 - Current

Data Analyst/System Engineer

corp Inc, Incisive InfoTech Pvt. Ltd
07.2011 - 09.2017

MCSE Certification Microsoft -

NA - undefined

Integral University

Intermediate - undefined

Colvin Taluqdar’s College, ISC

undefined

Colvin Taluqdar’s College, ICSE
ISHAN AHMEDSubject Matter Expert