Soma Baishya
Bangalore
Summary
Dynamic Office 365 Engineer with extensive experience at Accenture, specializing in incident and problem management. Proven expertise in Exchange and Teams administration, coupled with strong analytical skills. Successfully led complex migrations and enhanced email infrastructure, ensuring optimal performance and security. Adept at collaborating with cross-functional teams to drive continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office 365 Engineer
NTT Global data
04.2021 - Current
- Role as a O365 Engineer
- Incident management, Problem management and Change management
- Managing the Office 365 online solution via Microsoft online portal.
- Administrative task for Microsoft Exchange, Microsoft Teams.
- Involve in the projects to provide solution for Email Infrastructure including Design, Implementation & Migration.
- Exchange issues, MS teams issues.
Team Lead/ Cloud Ops Engineering Specialist
Accenture Service Private Limited
01.2014 - 09.2020
- Role as a Team Lead for Henkel O365
- Responsible for managing team as a team lead and as a SME, I need to provide a solution on the tickets which are trickier and need more drill down troubleshooting.
- Managing the Office 365 online solution via Microsoft online portal.
- Administrative task for Exchange, Lync and SharePoint/OneDrive.
- Incident management, be on top on Priority 1 and Priority 2 cases.
- Incident trend analysis.
- Problem management, Review the root cause for Problem tickets and Develop problem resolution.
- Ensure we deliver to the agreed standard of service.
- Focus on the continuous improvement on the daily activities.
- Responsible to escalate any issue with Microsoft and co-ordinate with them till the issue is fixed.
- Ensure to meet the SLA for the tickets.
- Role as a Technical Lead Engineer for Sanofi.
- Being a part of change management process, responsible for updating patches on 172 Exchange 2010 servers, as per defined by change management process.
- RCA for P1 issues.
- Proactive problem ticket management.
- Mail delivery issues like external to internal and vice versa.
- Tracking mail delivery issues via Proofpoint, Whitelist, Blocklist as per client recommendation.
- Secure email connection (TLS- Enforced is preferred over opportunistic) between client and any third parties and testing after enabling the TLS for both outbound and inbound mails.
- Add domain in accepted domain in mail relay server.
- Exchange Database Deletion & Recreation.
- Rebuilding Content Indexes for Exchange Databases.
- Reseed ‘Failed and Suspended’ DAG Database.
- Reclaim exchange 2010 whitespace by dismount/delete old DB or dismount/defrag the database.
- Proofpoint Inbound/Outbound servers- Complete inbound/outbound mail management and configuration of SPAM, SPAM rule, whitelist & blacklist domain as per organization requirement.
- Being part of technical team, taking step forward to harmonizing the environment by checking the health of entire exchange 2010 servers.
- Creating changes and delivery till closure.
- Providing operational handbook and guideline documents to improve the daily, weekly, monthly, yearly and OnDemand activities.
- Issue analysis based on the business impact.
Technology Consultant
Hewlett Packard (HP)
03.2011 - 01.2014
- Role as a Technology Consultant
- Provide solution for Email Infrastructure including Design, Implementation & Migration (Microsoft Exchange 2003 to 2007 & 2010).
- Provide solution of Blackberry Enterprise Server 5.0 Infrastructure including Design, Implementation, and Migration with High Availability and Disaster Recovery features.
- Provide solution for Microsoft Office Communication Servers 2007 / Lync Server 2010 Infrastructure including Implementation & Migration.
- Experience in implementing and migrating Notes to Exchange with Microsoft Transporter Suite, Quest Notes Migration for Exchange & Quest Co-existence Manger for Notes.
- Understand customer environment and define business requirements with engagement and practice managers.
- Assessment of customer environment prior to migration.
- Documentation for migration plan, development of deployment and test plans.
- Understand and Develop Design, Vision and Scope, Strategy and Technical Documents.
- Implementing Strategy for the migration of the above technologies and creating test plans.
- Provide deployment & administration with High Availability (DAG/LCR/CCR) and Disaster Recovery solutions w.r.to Microsoft Exchange Server.
- Provide solution for Microsoft Windows Server 2008 Infrastructure including Design & Implementation.
- Mapping business requirements and customer needs to provide best solutions.
- Scheduling & monitoring Live Servers & Databases to provide best service to customer.
- Coordination with vendors for resolving live issues of various applications with problem solving & pressure handling abilities.
- Develop client enterprise architecture based on the client’s business objectives and multi-year plan.
- Provide solution knowledge-transfer to assist in the successful hand-off to Delivery.
- Responsible for playing a “Technical Consultant” role on most complex, strategic opportunities to establish the strategic architecture direction, providing architectural guidance for detailed solutioning.
- Ensures a comprehensive transition/ transformation solution is developed, costed, and priced and provides continuity of the solution into implementation.
Domain Specialist
CSS Corp Private Limited
01.2010 - 11.2010
- Role as a Senior Windows and Email Admin
- Building Windows 2003/2008, Exchange 2000/2003/2007, Blackberry server as per standard build Process.
- Post build configuration and make sure servers are fine with all relevant updates before send to production.
- Install all software’s/channels relevant to the server via MARIMBA tool.
- Set the server for auto maintenance according to the GMT time during weekly or monthly patching via BIG FIX tool.
- Push the relevant MS current released patches Via BIGFIX as per the server build version and installed applications build version on the server.
- Add the server to MOM console for monitoring purpose.
- Applying day to day Windows/Exchange patch and fixes as per MS release.
- Ironport email Blacklisting, Whitelisting, Email id blocking/ Subject blocking.
- TLS implementation with Peer domain in Ironport and verifying by send test mail if the mail is encrypted.
- Antigen upgrades, SP2 upgrade, uninstall and re-install Antigen if problem arises.
- Replicate Public folders between PF servers and escalate to if any issues.
- Troubleshooting Windows related issue following standard runbook, like FTP issue, any application issue, host down issue etc.
Senior Administrator-MESSANGING
Microland Limited
04.2008 - 01.2010
- Role as a Senior Exchange Administrator
- Managing incidents following incident management process.
- Responsible for vendor co-ordination with HP, Blackberry, Microsoft on Escalated issues, Analysis of issues to provide Root cause analysis (RCA) for deriving FMEA.
- Being a part of change management process, responsible for updating patches on exchange servers as well as GCs on weekly basis, as per defined by change management team.
- Building windows 3 node Cluster and deploying Exchange 2000/2003.
- Building Global Catalog, Front-end servers, Blackberry server, Expansion Server, WSUS servers as per GE standard build Process.
- Backup and restore of Exchange Server 2000, and Exchange 2003 Server A procedure for backing up the data on an Exchange Server computer and then restoring it on the same server or a different server.
- Disaster recovery and restore operation with the goal of creating a 1:1 copy of the original server.
- DS Access (Directory Access Cache).
- Deploying a Domain Controller and Creating a site for Replication from the Master Replication hub and Setting duration for the Replication, Configuration & RAID implementation.
- Troubleshooting Exchange 2000/2003 in Cluster environment, Issues with Exchange Resources, High Transaction log growth, High local / remote queue Pile up, High RPC issues, High pool non paged issues, Store dismount issues, Issues with Information Store failures.
- Creation of Offline address list, adding replica for Free Busy information, creation of System policies & adding mailbox stores.
- Administration of Black berry servers.
- Configuration of connectors, troubleshooting of queue related issues and Network utilization to ensure that the message flow within GE environment and to the outside is working properly.
- Antivirus Pattern file update and security patches up gradation in servers.
IT-Ops Executive
Cognizant Technology Solutions
10.2006 - 04.2008
- Responsible for Domain account creation, assigning rights and other logon related issues.
- Creation and configuration of Users and Groups.
- Managing Exchange servers and troubleshooting Exchange Server related problems.
- Core member of the test migration of Exchange 2007 implementation project.
- Administration Web server.
- Working on Clusters.
- Administration of File and Print servers (Cypress).
- Blackberry user id creation, troubleshooting BlackBerry Enterprise Server v4.1.
- Administration Systems Management Server 2003. Deploy software packages and Patch updates with Systems Management Server 2003.
- Software and hardware inventory through SMS.
- Maintain and monitor the environment with the help of Microsoft solutions like MOM and Perfmon.
- Disaster recovery of exchange 2003 Emails and logs using RSG and Dial Tone recovery.
- Upgraded Trend Micro Scan mail for MS Exchange version 8.0 from version 7.0.
- Migration from Exchange 5.5.to 2003 and from exchange 2003 to 2003.
- FSMO role transfer.
- Established trust between two forest domains to make GAL synchronization.
- Authoritative Restore of active directory.
Engineer Server Management
Wipro Limited
12.2004 - 09.2006
- Role as an Exchange Admin.
- Managing the Day to day operations of the complete E-mail system, AD in Wipro.
- Managing Exchange servers and troubleshooting Exchange Server related problems.
- Creating recovery storage group and restoring the exchange database using VERITAS & NT Backups.
- Mail-tracking & Troubleshooting on Bounced back error message.
- Administering of networks, computers, services, and other system components through Active Directory sites and services.
- Responsible for user queries on mail and mailbox related issues.
- User/group id creation and email administration.
- Mailbox transfer and troubleshooting.
- Configured and Maintained Exchange Server 2003 and troubleshooting Exchange Server related problems.
- Outlook configuration and troubleshooting.
System Administrator
Bergwealth Private Limited
08.2003 - 07.2004
- Role as a System Administrator.
- Administration of Windows Small Business Server 2003 Domain and users.
- Configured and Maintained Exchange Server 2003.
- Administration of DHCP, DNS.
- Administration of ISA Server.
- NT Backups & Restoration.
- Installation & Maintenance of OS.
- Configuring the printers and resolving printing problems of users.
System Administrator
Rao Insulating Co Ltd.
04.2001 - 07.2003
- Role as a System Administrator.
- Administration of Windows 2000 Domain and users.
- Installation, configuration, Optimization and Maintenance of Windows 95/98, Win2k Server.
- Configuration of front-end email-Client for Users.
- Troubleshooting of Servers, Desktops.
- Administration of Norton Anti-virus Server and updating of Security patches as per the Security Policy.
- Backup and Restoration for Desktop and Laptop on Request Basis.
- Managing vendors and ensuring minimum downtime.
- Vendor Co-ordination System integration and procurement of spares.
Education
Bachelor of Engineering - Computer Application
Madurai Kamaraj University
Diploma - Computer Science
Dayanda Sagar Institute of Technology
Skills
- Windows NT Environment
- Installation and configuration of Windows 2000/2003/2008/2012
- Installation and configuration of Active Directory infrastructure
- Messaging collaboration (Exchange 2000/2003/2007/2010/2013)
- Installation and configuration of Exchange 2000/2003/2007/2010/2013/2016
- Backup and Disaster recovery of Exchange servers
- Deployment of Exchange 2000/2003/2007 in Cluster environment
- Global catalog
- Front ends
- Design, Deployment and implementation of Microsoft Exchange
- Migration of users from Exchange to Exchange/Office 365
- Mobility server Solution (Blackberry & Intellisync)
- Deploy and Implement Blackberry 503 solution
- Migrate Blackberry 41 to 503 solution
- Installation and configuration of Blackberry V40, V41
- Administration and troubleshooting of Blackberry servers
- Storage Management (EVA5000, EVA8000, MSA1000, MSL 5000 & 6000 Series)
- Configuration of zoning on SAN directors and SAN switches
- Initialization of SAN Storage (EVA & MSA)
- Configuration of SAN storage with Disk groups and Virtual disks
- Adding nodes and presentation of disks
- Antivirus Management
- Installation and configuration of Trend Micro
- Serverprotect
- Sophos antivirus
- Scanmail applications
- Managing Exchange online protection (EOP)
- Gateway server management
- IronPort
- Proofpoint Inbound/Outbound
- Message Labs servers
Certification
- Microsoft Specialist (Implementing Microsoft Azure Infrastructure solutions)
- Microsoft Certified Solutions Associate
- IT Service Management Foundation Certification Version 3.0 (ITIL)
- MCSA in Windows 2003 Server (70-290, 70-291, 70-284, 70-270)
- MCSE (NT 4.0)
- MCP ID: 2137837
Addresses
5M-703, Provident Sunworth, Kengeri, Bangalore, Karnataka, 560060, Fl.No: 1A, 1st Floor, Tower 2, MIG, Akankha Bengal Shelter, Newtown Rajarhat, Kolkata, West Bengal, 700161
Personal Information
- Passport Number: G3374460
- Date of Birth: 08/06/77
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Office 365 Engineer
NTT Global data
04.2021 - Current
Team Lead/ Cloud Ops Engineering Specialist
Accenture Service Private Limited
01.2014 - 09.2020
Technology Consultant
Hewlett Packard (HP)
03.2011 - 01.2014
Domain Specialist
CSS Corp Private Limited
01.2010 - 11.2010
Senior Administrator-MESSANGING
Microland Limited
04.2008 - 01.2010
IT-Ops Executive
Cognizant Technology Solutions
10.2006 - 04.2008
Engineer Server Management
Wipro Limited
12.2004 - 09.2006
System Administrator
Bergwealth Private Limited
08.2003 - 07.2004
System Administrator
Rao Insulating Co Ltd.
04.2001 - 07.2003
Bachelor of Engineering - Computer Application
Madurai Kamaraj University
Diploma - Computer Science
Dayanda Sagar Institute of Technology