ISHAN BHATT

1.Work on Salesforce/Zendesk to log tickets also work on tickets assigned by coordinator/clients

2.Use Microsoft Azure Explorer to upload any files, to get the Audit logs and export & import database backups

3. Work on HTML, Json viewer to fix email template and other pdf viewer related tickets

4. Communicate with customers via emails sometimes call via teams

• Managing different service bays simultaneously maintaining and meeting key points and to offer technical inputs to team of technicians and also to coordinate with inventory section for availability of spare parts required.

Primary role was to inspect damaged insured product, discussing cost of repair or replacement of damaged parts with garage and submit report with insurer.