Summary
Overview
Work History
Education
Skills
Timeline
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ISHAN JOSHI

Ujjain

Summary

Tech Support Executive with extensive experience at AiSensy, focused on resolving technical issues and improving user experiences through effective troubleshooting and API/Webhooks testing. Skilled in customer engagement and integrations with both native and third-party tools, consistently building client trust and ensuring satisfaction. Dedicated to continuous learning and process improvement, delivering high-quality support efficiently.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

AiSensy
Gurgaon
02.2024 - Current
  • Performed API testing with Postman and cURL to replicate and document technical issues.
  • Guided businesses in integrating with platforms like Shopify, WooCommerce, Zoho, LSQ, Neodove, etc.
  • Also, I guided the business in implementing the custom API calls and webhooks according to their use cases.
  • Managed support tickets through Helpdesk systems, optimizing issue tracking and resolution workflows.
  • Logged and escalated bugs to development teams, enhancing platform stability and reducing fix times.
  • Supported customer onboarding by providing technical guidance for seamless platform transitions.
  • Diagnosed complex technical issues through root cause analysis, delivering actionable solutions.
  • Collaborated with product and engineering teams to refine support processes and incorporate customer feedback.

Education

Bachelor of Technology - Computer Science

GLA University
Mathura
05.2024

Intermediate -

St. Paul Convent Sr Sec School
Ujjain
05.2020

High School -

St. Paul Convent Sr Sec School
Ujjain
05.2018

Skills

  • Customer engagement and issue resolution
  • Technical troubleshooting and problem-solving
  • API / webhooks testing and bug reporting
  • Web technologies: HTML, CSS, JavaScript, MySQL
  • Microsoft Azure fundamentals
  • Ticketing Tools Utilization
  • Customer success strategies and onboarding
  • AI tools for support optimization
  • Time management and SLA adherence
  • Team collaboration and leadership

Timeline

Technical Support Engineer

AiSensy
02.2024 - Current

Bachelor of Technology - Computer Science

GLA University

Intermediate -

St. Paul Convent Sr Sec School

High School -

St. Paul Convent Sr Sec School

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ISHAN JOSHI