Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Ishan Malhotra

Ishan Malhotra

Gurugram, India

Summary

Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Associate Project Manager

Cvent
Gurugram
08.2021 - Current
  • Managed concurrent projects and schedules of varying complexities, adeptly prioritizing tasks and allocating resources.
  • Led meetings with clients to discuss project objectives, timelines, and deliverables.
  • Maintained live project playbooks, fostering effective communication and alignment among stakeholders for streamlined project workflows.
  • Assisted with post-event reporting, meticulously documenting event data and insights, providing valuable analytics for performance evaluation and future project planning.
  • Coordinated cross-functional teams in completing projects on time and within budget.
  • Identified cost savings opportunities through process optimization.
  • Assisted in the implementation of new technologies that improved efficiency levels.
  • Conducted comprehensive training sessions for clients, empowering them to further train their events' moderators, speakers, and exhibitors.
  • Provided expert consultation to optimize Cvent solutions, elevating event experiences and fostering client satisfaction and loyalty.
  • Orchestrated efficient vendor coordination and procurement logistics, minimizing delays and ensuring seamless hardware & material acquisition for events.
  • Produced and directed Studio streams utilizing Cvent Studio | Shoflo, showcasing mastery of the partnered tool and delivering high-quality event experiences that exceed client expectations.
  • Played a key role in the automation of project management processes, leveraging technology to streamline workflows and enhance overall operational efficiency.

Lead - Credit Specialist

American Express
Gurugram
11.2018 - 08.2021
  • Conducted audits on data for accounts participating in the special debt collection program, ensuring accuracy and compliance with regulatory requirements, resulting in improved data integrity and reduced risk exposure.
  • Implemented updates and circulated reports to minimize errors in account movement, enhancing operational efficiency and enabling informed decision-making.
  • Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
  • Assisted in the resolution of disputes between customers and creditors or debt collectors.
  • Analyzed financial statements for trends in collections performance metrics such as days past due.
  • Negotiated settlements with customers who had fallen behind on payments or were at risk of defaulting on their loans.
  • Identified and offered valuable solutions for customers with credit problems.

Lead - Customer Care Professional

American Express
Gurugram
02.2016 - 10.2017
  • Acted as Subject Matter Expert (SME) in relevant areas, providing valuable insights and guidance to colleagues, contributing to knowledge sharing and skill development within the organization.
  • Managed escalations and provided comprehensive assistance to our team, working with corporate clients.
  • Implemented tailored coaching strategies to optimize team performance and foster professional growth.
  • Provided personalized support to corporate clients, addressing their needs and inquiries regarding corporate card usage within their organizations.
  • Conducted reporting and analysis to enhance employee management through our corporate card services.

Associate

Wipro BPS
Noida
09.2015 - 02.2016
  • Assisted customers with product selection, ordering, billing, and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Arts - English Literature

Shivaji College, University of Delhi
01-2016

Skills

  • Project Management
  • Project planning and scheduling
  • Budgeting and resource management
  • Risk assessment and mitigation
  • Stakeholder communication and management
  • Agile & Waterfall methodologies
  • Project documentation and reporting
  • Cross-functional collaboration
  • Customer relationship management (CRM)
  • Client Education
  • Training and mentoring
  • Lead Generation

Accomplishments

  • Achieved and sustained a 100% Customer Satisfaction (CSAT) rating throughout my tenure at Cvent, reflecting a commitment to delivering exceptional service and cultivating positive client relationships.
  • Supported Cvent Sales, contributing to a ~$115,000 contract closure by showcasing Cvent Studio | Shoflo, driving revenue growth.
  • Received recognition for exemplary teamwork and leadership at American Express, with recurring R&R awards.
  • Demonstrated exceptional performance, advancing from entry-level to "Lead" within nine months at American Express, showcasing dedication and leadership potential.

Certification

  • Project Management Foundations: Stakeholders (2014)
  • Cert Prep: Scrum Master
  • Agile Foundations

Languages

  • English
  • Hindi

Timeline

Senior Associate Project Manager

Cvent
08.2021 - Current

Lead - Credit Specialist

American Express
11.2018 - 08.2021

Lead - Customer Care Professional

American Express
02.2016 - 10.2017

Associate

Wipro BPS
09.2015 - 02.2016

Bachelor of Arts - English Literature

Shivaji College, University of Delhi

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Ishan Malhotra