Ishan Mohta
Talen
Summary
Subject Matter Expert recognized for exceptional productivity and efficient task execution. Specializes in analytical problem-solving and innovative solution development. Demonstrates strong communication skills and adaptability to manage complex projects effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
FPL Technologies
Pune
11.2024 - Current
- Managed multiple projects simultaneously, consistently meeting tight deadlines.
- Developed comprehensive reports on project progress, metrics, and outcomes for stakeholder review.
- Investigated customer complaints to identify root causes and implemented corrective action plans.
- Mentored junior staff members on best practices in product design and implementation strategies.
Email Support Executive
FPL Technologies
Pune
11.2022 - 11.2025
- Prepared daily activity reports summarizing activities related to customer support requests.
- Participated in team meetings to discuss strategies for improving customer experience.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Evaluated customer profiles for discrepancies suggesting possible fraudulent actions.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
Education
Masters of Applied Management (MAM) - Finance And Digital Marketing
Shivajirao Kadam Institute of Technology (SKITM)
Indore, Madhya Pradesh06-2023
Skills
- Team collaboration
- Performance evaluation
- Operational efficiency
- Team collaboration
- Performance evaluation
- Operational efficiency
Languages
Accomplishments
- FCR Champ |Monthly: RNR
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Certification
- Microsoft Excel: Advanced Excel Formulas & Functions
- Leadership, business process improvement, and process mapping
Timeline
Subject Matter Expert
FPL Technologies
11.2024 - Current
Email Support Executive
FPL Technologies
11.2022 - 11.2025
Masters of Applied Management (MAM) - Finance And Digital Marketing
Shivajirao Kadam Institute of Technology (SKITM)
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