Human Computer Interaction
Ishan Pant
Business Analyst
Bangalore,Karnataka
Summary
Seasoned Business Analyst offering 10 years of software industry success. Expert on business and systems requirements, report analysis, data migration and Telecom BSS. Accomplished at leveraging past lessons to inform future decision-making.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Business Analyst
Netcracker Technology
Bangalore, India
10.2017 - Current
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Created workflow diagrams to clearly demonstrate processes and timelines.
- Generated queries utilizing SQL to create required reports.
- Maintained ongoing schedule and documentation for all reporting procedures.
System Analyst
Infinite Computer Solutions
Dubai, United Arab Emirates
09.2016 - 09.2017
- Oversaw installation of software programs and hardware systems to meet requirements.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Assessed business needs and problem areas to create focused solutions like customized prepaid charging.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Assisted clients with monitoring all software implementation lifecycles.
- Inspected changes before client performed user acceptance testing.
System Analyst
Infinite Computer Solutions
Mumbai, United Arab Emirates
02.2016 - 08.2016
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Defined test strategy for product documentation and diagnostic frameworks.
- Guided team of 5 testers in SAP CI/CC environment, coaching employees to maintain best-in-class testing.
Technical Associate
Tech Mahindra
Auckland, New Zealand
11.2013 - 08.2015
- Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
- Analyzed customer data parcels for compliance with specifications, providing analysis of all detected gaps.
- Served as subject matter expert on data migration projects, including analyses of data files, formats and platform validation.
- Created data mapping documentation for use in migration efforts.
- Researched and resolved complex issues discovered during migrations.
Technical Associate
Tech Mahindra
Noida, Uttar Pradesh
10.2010 - 12.2013
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Conducted and supported implementation delivery with client and internal departments.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Provided internal Postpaid and Inter-connect Billing technical support to 50+ users
Education
Bachelor of Engineering - Computer Science And Engineering
UIET, Panjab University
Chandigarh 07.2006 - 05.2010
Skills
SQL and databases
Business process mapping
Needs assessments
Pivot tables
Microsoft Office Suite
Gap analysis
Workflow Analysis
Analytical skills
Verbal and written communication
Cultural awareness
Reading comprehension
Accomplishments
- Designed and implemented an innovative workflow solution for a $4 billion, 14000-employee company.
- Received Tech Mahindra ACE award for consistently good internal and client feedback.
Interests
Sustainability
Music Technology
Timeline
Business Analyst
Netcracker Technology
10.2017 - Current
System Analyst
Infinite Computer Solutions
09.2016 - 09.2017
System Analyst
Infinite Computer Solutions
02.2016 - 08.2016
Technical Associate
Tech Mahindra
11.2013 - 08.2015
Technical Associate
Tech Mahindra
10.2010 - 12.2013
Bachelor of Engineering - Computer Science And Engineering
UIET, Panjab University
07.2006 - 05.2010