Ishan Saxena

Progressively growing 'Program Manager' of over 4 years of experience and outstanding performer in management and operations within Amazon. Proven success in organizational development with keen understanding of elements of last mile business.

As I grew into organization, I have always enjoyed working towards program management. I like strategizing, organizing, HC planning and process improvement. I want to excel my career and learn more as 'Program Manager'.

• Developed QuickSight based WBR dashboard saving POCs daily manual effort of ~4hrs.
• Developed automated tableau based performance dashboard on daily/weekly/monthly level for better tracking.
• Acted as 'Hiring Manager' for green badge employees across LMAQ.
• Handled EGY and KSA DLV launch.
• Onboarded 'AU and SLS Suspension Comms' process from end-to-end.
• Awarded with 'Customer Centric' and 'Service Champion' awards in All-hands meet, since becoming manager.
• Helped 2 of my reports in getting promoted from 'Quality Analyst' to 'Quality Specialist' in LMAQ and 1 report from 'Advocacy Specialist' to 'Program Specialist' in AO.
• Build a mechanism using 'Datanet' and 'Flexcomm' tool for driver communication which is currently a major part of recurring process.
• Worked with Ops team to build JavaScript plugin which helped our team to reduce AHT by ~15sec in DLV (major) program.

Lean Six Sigma (Green Belt) - In Progress