MS Office
Ishan Saxena
Program Manager
Mandsaur,Madhya Pradesh
Summary
Progressively growing 'Program Manager' of over 4 years of experience and outstanding performer in management and operations within Amazon. Proven success in organizational development with keen understanding of elements of last mile business.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Program Manager
Amazon
Hyderabad, Telangana
03.2022 - Current
- Currently managing 'Advocacy Operations' based programs to tackle program loophole and resolving them through automation.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Simplified few processes by automating mechanism and removing manual intervention.
- Coached team members on productivity strategies to accomplish challenging goals.
Manager - 1 Transportation
Amazon
Hyderabad, Telangana
10.2021 - 02.2022
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Designed tableau based dashboards to automate metrics and reduce daily manual efforts by15%.
- Contributed in pilot program launch in KSA, EGY and other EU regions.
Senior Quality Specialist
Amazon
Hyderabad, Telangana
10.2020 - 09.2021
- Oversaw day-to-day operations and supervised 120-person team.
- Handled program launches, created SOPs and planned HC capacity.
- Acting data specialist to provide metrics data for business reports.
- Devised and deployed processes to improve productivity of program.
- Created monthly business reports to discuss operations' growth with senior leadership.
- Initiated automated communication pipeline to provide better experience to drivers.
- Directly managed ~50 reports including L2/L3 employees.
Quality Specialist
Amazon
Hyderabad, Telangana
06.2018 - 09.2020
- Audited over 1.5 lakh documents, handled ~5K offboarding and ~3K appeal requests while achieving top tier stacks MoM.
- Drafted performance reports and individual's productivity/quality analysis.
Education
M.Tech - B.Tech (Integrated) - Mechanical Engineering
Lovely Professional University
Jalandhar 07.2013 - 05.2018
HSC -
N.S. Singhvi Public School
Mandsaur 05.2011 - 04.2012
SSC -
Vatsalya Public School
Mandsaur 05.2009 - 04.2010
Skills
Program Management
Performance Analysis
Team Management
Operations Monitoring
Additional Information
As I grew into organization, I have always enjoyed working towards program management. I like strategizing, organizing, HC planning and process improvement. I want to excel my career and learn more as 'Program Manager'.
Accomplishments
- Developed QuickSight based WBR dashboard saving POCs daily manual effort of ~4hrs.
- Developed automated tableau based performance dashboard on daily/weekly/monthly level for better tracking.
- Acted as 'Hiring Manager' for green badge employees across LMAQ.
- Handled EGY and KSA DLV launch.
- Onboarded 'AU and SLS Suspension Comms' process from end-to-end.
- Awarded with 'Customer Centric' and 'Service Champion' awards in All-hands meet, since becoming manager.
- Helped 2 of my reports in getting promoted from 'Quality Analyst' to 'Quality Specialist' in LMAQ and 1 report from 'Advocacy Specialist' to 'Program Specialist' in AO.
- Build a mechanism using 'Datanet' and 'Flexcomm' tool for driver communication which is currently a major part of recurring process.
- Worked with Ops team to build JavaScript plugin which helped our team to reduce AHT by ~15sec in DLV (major) program.
Software
SQL - Datanet
Tableau
Quicksight
Python
Certification
Lean Six Sigma (Green Belt) - In Progress
Timeline
Lean Six Sigma (Green Belt) - In Progress
12-2022
Program Manager
Amazon
03.2022 - Current
Manager - 1 Transportation
Amazon
10.2021 - 02.2022
Senior Quality Specialist
Amazon
10.2020 - 09.2021
Quality Specialist
Amazon
06.2018 - 09.2020
M.Tech - B.Tech (Integrated) - Mechanical Engineering
Lovely Professional University
07.2013 - 05.2018
HSC -
N.S. Singhvi Public School
05.2011 - 04.2012
SSC -
Vatsalya Public School
05.2009 - 04.2010