Summary
Overview
Work History
Education
Skills
Languages
Certification
Projects
References
Timeline
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Ishan Saxena

Hyderabad,TG

Summary

Accomplished Program Manager with 6 years of extensive experience at Amazon, specializing in managing large-scale projects within the e-commerce and logistics sectors. Expert in process automation, cost reduction, and operational efficiency. Proven leadership in driving cross-functional teams and delivering strategic initiatives that align with business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager

Amazon
09.2021 - Current
  • Managed multiple programs achieving 99% on-time delivery and efficient communication within 45 minutes.
  • Utilized data analytics and business intelligence tools to drive informed decision-making and optimize performance metrics, saving 10 hours of manual effort weekly.
  • Strategized and executed automation initiatives reducing team headcount by 14%.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed end-to-end program lifecycle, from planning and execution to monitoring and reporting, ensuring alignment with organizational objectives.

Manager

Amazon
10.2020 - 08.2021
  • Optimized Monthly Business Review (MBR) reporting and automated processes, saving 1 headcount per day.
  • Led cross-functional teams to improve last-mile delivery operations, enhancing customer satisfaction and operational efficiency, thereby reducing repeat contacts by 40%.
  • Leveraged data analytics to cut operational costs by 16%.

Quality Specialist

Amazon
06.2018 - 09.2020
  • Led cross-functional teams to identify, address, and rectify quality issues, fostering collaboration and continuous improvement.
  • Successfully managed and analyzed large datasets to identify trends and areas for improvement.
  • Achieved a 25% reduction in customer complaints related to product quality within my first year.
  • Spearheaded the integration of new quality management software, enhancing our team's efficiency by 40%.

Education

Master of Technology (M. Tech) - Engineering

Lovely Professional University
Jalandhar, Punjab
07.2018

Bachelor of Technology (B. Tech) - Engineering

Lovely Professional University
Jalandhar, Punjab
05.2017

Skills

    Technical Skills: SQL, Python, Tableau, Excel, Power BI, QuickSight, Jira, Asana, Microsoft Office Suite, ETL (Extract, transform, and load), SIM Ticket, Macros, VBA

    Program Management: Data Analytics, Six Sigma, Agile Methodology, Project Management, Strategic Planning

    Soft Skills: Communication, Leadership, Time Management, Adaptability, Problem Solving, Stakeholder Management

Languages

Hindi (Fluent)
English (Fluent)

Certification

  • ALFA Lean Practitioner Program - Level 1 Lean Foundations (Lean White Belt)
  • Agile Scrum Master (ASM)
  • Project Management 101
  • PMP Basics
  • Tableau Dashboard (Advanced)

Projects

  • Bind (Reporting Fix, June 2023): Streamlined business metrics reporting in collaboration with Flex Data Engineering and Longhorn teams, saving 2 hours per day for team managers.
  • Trigger (Automation Initiative, April 2024): Implemented automated tool features for driver communications, replacing a 4-member specialist team and enhancing service delivery.
  • Defender (Driver Experience Enhancement, January 2023): Optimized communication strategies, improving driver experience across multiple marketplaces.

References

Available upon request

Timeline

Program Manager

Amazon
09.2021 - Current

Manager

Amazon
10.2020 - 08.2021

Quality Specialist

Amazon
06.2018 - 09.2020

Master of Technology (M. Tech) - Engineering

Lovely Professional University

Bachelor of Technology (B. Tech) - Engineering

Lovely Professional University

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