Ishan Sharma
Store Manager / Business Development Manager
69A-Roshan Mandi, Najafgarh, New Delhi
Summary
I ardently desire to urge ahead with my hard work, dedication and commitment to service. I aspire to develop my abilities and skills through learning and polish the qualities of taking initiative thereby meeting the expectations of the organization I work with.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Active 360 Technologies Pvt. Ltd
09.2022 - 02.2023
- Understanding the client requirements and helping them choose the right Matterport Camera
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Handling Channel management
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Site Mapping
- Understanding the client needs and strategies & give feedback to higher management
- Meeting HNI Clients, architects, contractors and Builders & giving them presentation
- Payment collection from End clients.
Business Development Manager
Vaalve Bathware India Ltd
02.2022 - 04.2022
- Understanding the customer’s requirements and helping them choose the right Sanitary Products
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Handling Channel management
- Site Mapping
- Understanding the market needs and strategies & give feedback to higher management
- Meeting HNI Clients, architects, contractors and Builders & giving them presentation about bathroom fittings
- Payment collection from dealer & End clients.
Cluster Head
Brilloca Ltd
Kanpur
10.2018 - 11.2021
- Dealer Networking
- Understanding the customer’s requirements and helping them choose the right Sanitary Products
- Understanding the dealer needs and strategies & give feedback to higher management
- My duties also involved training & help the clients to design luxury bathrooms at construction sites
- Handling Channel management
- Site Mapping
- Meeting HNI Clients, architects, contractors and Builders & giving them presentation about bathroom fittings
- Payment collection from dealer & End clients
- Team Handling
- Store compliancies & maintenance.
Store Manager
Zenica Lifestyle Pvt. Ltd, Apple India
09.2014 - 10.2018
- Help my colleagues in resolving technical issues relating to all Apple devices and achieve their KPIs
- Team handling of 15 staff members including service center.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
IOS Solution Consultant
Channelplay India Pvt. Ltd, Apple India
04.2013 - 08.2014
- Listening to the customer’s requirements and helping them choose the right iOS product that fulfils their needs
- Train the customers on how to use the iOS products.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Handled customer inquiries and suggestions courteously and professionally.
Shop Floor Activator
Manpower India Pvt. Ltd, Sony India
04.2009 - 03.2013
- Listening to the customer’s requirements and helping them choose the right Sony product that fulfils their needs
- Train the customers on how to use the Sony products
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Vandana International School
New Delhi 03.2007 - 03.2009
Bachelor of Arts -
Shobit University
04.2011 - 02.2014
Skills
Relationship building and management
Team leadership and coaching
Operations / Store Compliance
Staff Management
Customer Relations
Business Development
Accomplishments
- Become the youngest Alpha master in selling Sony Alpha DSLR cameras.
- Cleared FOUR times Apple Sales Training Online test through asw.apple.com & is a certified “Apple Product
Professional”. - Supervised team of 15 staff members including Service Center.
Additional Information
- Date of Birth: 12th August 1991
- Father’s Name: Shri. R.K.Sharma
- Mother’s Name: Shmt. Rena Sharma
- Marital Status: Married
Hobbies
- Bike Riding
- Internet Browsing
- Swimming
Timeline
Business Development Manager
Active 360 Technologies Pvt. Ltd
09.2022 - 02.2023
Business Development Manager
Vaalve Bathware India Ltd
02.2022 - 04.2022
Cluster Head
Brilloca Ltd
10.2018 - 11.2021
Store Manager
Zenica Lifestyle Pvt. Ltd, Apple India
09.2014 - 10.2018
IOS Solution Consultant
Channelplay India Pvt. Ltd, Apple India
04.2013 - 08.2014
Bachelor of Arts -
Shobit University
04.2011 - 02.2014
Shop Floor Activator
Manpower India Pvt. Ltd, Sony India
04.2009 - 03.2013
High School Diploma -
Vandana International School
03.2007 - 03.2009