Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Ishan Singh

Ishan Singh

Team Lead Event Technology
New Delhi

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of virtual plaand standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.


  • Platforms: Cvent Attendee Hub, Zoom, Microsoft Teams, Big Marker, Events Air, Brightcove, SocialLive, Streamyard, Hubilo, Airmeet, Givme, Google Meet, Cvent Studio, Passkey, Cvent Events App for virtual experience.
  • Design: Adobe PhotoShop, Visual Studio, Basic Graphics design for websites,
  • Event tech setup and build: Setting up tool preference and requirement for the upcoming events.
  • Bi-weekly product enhancement connects for inculcating new ideas to pump up the engagement
  • Content configuration - setting up video playback, live/recorded/on-demand setup, speaker association and profiles on the app
  • Event Design: Attendee journey from registration process, website build, to RTMP setup and event execution.
  • Speaker training and pre con for the virtual events, Cvent Studio platform integration with virtual platform for seamless playback and screen switching
  • Stakeholder coordination assessing the event's purpose, target audience, and appropriate formats, engagement
    options, and data capture.
  • Coordination with the design team on enhancing templates, video production, recordings, video formats and resolution supported by the platforms
  • Roadmapping and planning of the upcoming features, then testing them in a sandbox environment
  • Post event survey: lead capture database sync, registration reports,
  • Handling complete event lifecycle from registration architecture, setup of website, linking virtual platform and mobile app
  • Setting up mobile app and enabling content and feature for the before launch testing


Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Subject Matter Expert - Event Technology

Cvent Inc
Gurgaon
  • Designed and prepared technical reports, studies and related documentation for training the resources on the new features and carried out timely assessments.
  • Supported enterprise and business goals by introducing new product features
  • Supported teams in continuous delivery of completely setup events on the platform after rigorous testing
  • Assembled, installed and tested new equipment and trained users for
  • Facilitated product development with implementation of standard best practices.
  • Learned, implemented and trained others on the new event tool feature for maximum productivity

Lead Event Technology

Cvent Inc
Gurgaon
05.2021 - Current
  • Virtual Event Platform Trainings
  • Working closely with the Product Team to share real time case studies for enhancing feature to spike engagement
  • Directly collaborating with clients and internal stakeholders for setting up the virtual platform, registration and auto triggered emails to the registrants
  • Gathering feedback from multiple success groups to help the Product Team develop a feature which would most likely enhance the engagement at a virtual event
  • Was closely involved in the migration of in-person to virtual during the course of pandemic.
  • Worked on enhancing the features for more virtual engagement
  • Tested the new features and later organized periodic cross departmental trainings on new features, their implementation and usage
  • Configured events on the virtual platform for multiple formats and requirements based on the available features to cater to the needs of the clients/internal stakeholders
  • Actively involved in the registration architecture, registration path and automated post registration communication mechanism for Tier 1 and Tier 2 events
  • End-to-end setup and delivery of virtual and hybrid formats of events
  • Managed and configured on-demand content on the virtual platform for on-demand viewers
  • Working with program owners closely to understand the event objective, the type of the audience and propose formats, features and reporting mechanism accordingly
  • Created templates for each type of event formats for resources to clone them to save time and efforts to increase productivity
  • One of the first adopters to test new features and learn them to be able to use for future events and trainings
  • Worked on zoom to virtual platform integrations

Product Consultant

Cvent Inc.
Gurgaon
05.2016 - Current
  • Event design for the webinars with session allocations, duration, speakers talk track management and selection for tech platforms as per the requirement.


  • Event tech setup for registration, abstracts and virtual platform.
  • Agenda and speaker coordination with the product marketing team.
  • Email campaign for the webinar in the ME and GCC region.
  • Speaker training and post con before the webinars.
  • Onsite virtual execution with RTMP setup between platform and video server.
  • Handling Medical Portals for the Pharmaceutical companies as part of their marketing initiatives.
  • Handling complete event lifecycle from concept, design, framing, logistics and execution.

Product Consultant

Congnizant Technology Solutions
Gurgaon
06.2015 - 04.2016
  • Worked with development team on design and requirement management of new and existing features
  • Met deadlines, exceeding expectations and effectively rolling out testing campaign.
  • Finalized project plans and obtained approval from clients.
  • Developed production plans, integrating cross-functional teams to streamline operations.
  • Processed technical feedback reports from clients, integrating suggestions and reported issues into future developments
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.

Education

B.Tech - Electrical, Electronics And Communications Engineering

Meerut Institute of Technology
Meerut
06.2007 - 06.2011

Skills

    Project Management

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Software

Cvent Studio

Cvent Attendee Hub

Cvent Events Mobile App

Registration Architecture and Paths

Zoom, Teams, Airmeet

Brightcove Video Cloud

Cvent Production and Editing tool

Certification

Cvent Certified SME

Interests

Product Management

Virtual Events

Mobile Apps

Attendee Hub

Training and Skill Development

Timeline

Cvent Mobile App Technology

11-2021

Lead Event Technology

Cvent Inc
05.2021 - Current

Cvent Certified SME

05-2021

Cvent Virtual Event Expert

03-2020

Product Consultant

Cvent Inc.
05.2016 - Current

Product Consultant

Congnizant Technology Solutions
06.2015 - 04.2016

B.Tech - Electrical, Electronics And Communications Engineering

Meerut Institute of Technology
06.2007 - 06.2011

Subject Matter Expert - Event Technology

Cvent Inc

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Ishan SinghTeam Lead Event Technology