Shraddha Soni
Bengaluru
Summary
Dynamic and results-driven professional with extensive experience in compliance operations, content management, and project execution. Adept at driving strategic initiatives, leading cross-functional teams, and improving operational efficiency. Seeking to leverage skills and experience to excel as a Program Manager. Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
9
9
years of professional experience
Work History
SUBJECT MATTER EXPERT – Content Compliance
Amazon
04.2024 - 08.2024
- Conduct high-quality manual reviews of local content policy-related workflows, specializing in India, the Middle East, or South East Asia marketplaces.
- Drive high-judgment decisions on compliance actions.
- Lead projects to improve support-related functions and processes, focusing on technology leverage and automation.
- Coordinate with Policy, Operations, and Program teams to maintain standard operating procedures.
- Build dashboards and reports, analyze metrics, and provide insights to enhance efficiency.
- Develop subject matter expertise in industry best practices and compliance policies.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Collaborated with vendors to source materials at competitive prices while ensuring compliance with regulatory standards.
- Researched emerging technologies in order to develop innovative solutions that addressed business needs.
- Identified areas of risk within complex projects then proposed mitigation strategies for successful completion of tasks.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Senior Catalog Specialist
Amazon
Bengaluru
05.2022 - 04.2024
- Selected Prime Video content shots for virtual advertising.
- Proposed and updated SOP changes in collaboration with tech and data science teams for ML models.
- Provided feedback on ML models and ensured goals were met within deadlines.
- Performed internal quality checks and managed additional projects.
- Utilized post-production tools like Shotgrid.
- Developed and implemented strategies to enhance catalog accuracy and completeness.
- Conducted market research and launched 3 potential ad categories, which can be used for an innovative ad-tech initiative.
- Utilized analytics tools such as Google Analytics to measure success rates of campaigns featuring items from the company's print and digital catalogs.
- Compiled circulation statistics and drafted reports to illustrate metrics.
SENIOR ASSOCIATE – RESTRICTED PRODUCT
Amazon
05.2017 - 12.2020
- Over 3 years of experience in compliance operations, specializing in cross-border and regulatory compliance.
- Managed restricted product compliance, including weapons, alcohol, drugs, and banned medicines
- Led classification of restricted products using rule writing and manual processes.
- Served as POC for product and legal document clarifications.
- Interacted with various departments and legal teams to ensure compliance with country-specific laws.
- Conducted internal quality checks and mentored new hires.
- Participated in an ML rule-writing pilot project.
- Developed and implemented strategies for increasing customer satisfaction.
- Conducted research to identify new market opportunities.
- Analyzed data and created reports for senior management.
- Established relationships with key stakeholders across the organization.
- Coordinated cross-functional teams in completing projects on time and within budget.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
ASSOCIATE – CONVENTIONAL CLAIMS
Ocwen Financial Solutions Pvt Ltd
05.2015 - 05.2017
- Maintained high accuracy in loan claim filing processes.
- Trained team members and new joiners on processes.
- Closed priority cases on time and contributed ideas for process improvement.
- Ensured compliance with applicable laws and statutes.
- Reviewed and processed insurance claims for accuracy and completeness.
- Analyzed claim forms to identify discrepancies or errors.
- Investigated complex claims by researching policy information, medical records, and other documents.
Education
MBA - HR
Sikkim Manipal University
01.2016
BBM - Finance
Sambhram College
01.2014
Skills
- Project Management Professional (PMP course training completed)
- Strategic Planning
- Compliance and Regulatory Knowledge
- Cross-Functional Team Leadership
- Data Analysis and Reporting
- SOP Development
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Post-Production Tools (Shotgrid)
- Machine Learning Model Feedback
- Content management expertise
- Continuous Improvement
- Project Management
- Training and mentoring
- Compliance Enforcement
- Risk Analysis and Management
- MS Office Applications
- Program Reviews
- Stakeholder Management
- Agile Projects
- Process Improvement
- Operations Management
- Project Lifecycle
- Cross-functional team leadership
- Change Management
Personal Information
Date of Birth: 02/06/93
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
SUBJECT MATTER EXPERT – Content Compliance
Amazon
04.2024 - 08.2024
Senior Catalog Specialist
Amazon
05.2022 - 04.2024
SENIOR ASSOCIATE – RESTRICTED PRODUCT
Amazon
05.2017 - 12.2020
ASSOCIATE – CONVENTIONAL CLAIMS
Ocwen Financial Solutions Pvt Ltd
05.2015 - 05.2017
MBA - HR
Sikkim Manipal University
BBM - Finance
Sambhram College
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