Ishank Pandey

• Skilled, Logical and growth driven service engineer with good troubleshooting and problem-solving skills. Offering around 8 years of experience in Service, technical and product support of Analytical instrument. Good at customer handling and initiating technical improvement strategies and expansion of customer base. Well organized with a track record that demonstrated creativity and initiative to achieve both personal and corporate goal.

• Strong written and verbal communication skills.
• Strong motivational and logical skills.
• Ability to persuade people.
• Ability to produce the best result in pressure situation.

• Part of the winning team of Cricket Tournament held at college.
• Participated in Singing Competition held at college.
• Participated in Debate competition.
• Participated in various indoor sports events held at school and college level.

• Elementar India Private Limited, NA, June 2016-Till date, Senior Service Engineer, Installation, Commissioning , Demonstration and Servicing of Analytical instruments such as organic Elemental Analyzers ,Nitrogen and Protein Analyzers, TOC Analyzers, Inorganic Elemental Analyzers., Analyzing, Troubleshooting, Diagnosing problems and providing prompt repair and creative solutions by applying and utilizing extensive background., Scheduling , Planning and Executing breakdown visits on time with High Priority., Checking of user inventory to restock the spares for maintenance to reduce breakdown Visits., Generation of leads and converting them into sales., Developing and maintaining a broad knowledge of Applications and Industry activity to stay aware of trends, issues and competition.
• ASAPP Media Info global Group, NA, Oct 2015 – June 2016, Senior Tele Sales Executive, Generating leads for the company B2B magazines., Handling team of executives and guiding all the newly on boarded team members.
• Serco BPO, AMEX Insurance Process (Inbound), Nov 2014 – May 2015, Executive, Attaining daily, weekly and monthly targets specified by the process., Adhering to the schedule as prescribed by the TL.
• NIIT Technologies (BPO), Internal Surveys, March 2014 – April 2014, Senior Executive, Attaining daily, weekly and monthly surveys target specified by the process., Adhering to the schedule as prescribed by the TL.
• RH International (BPO), UK Based Client, March 2013 – February 2014, Tele-Sales Executive (Payment Protection Insurance Process), Achieving daily targets provided by the team leader., Handling newly on boarded team members in training and guiding them on the process details.

• Father's Name: Mr. Mukesh Chandra Pandey
• Date of Birth: 08/11/90
• Nationality: Indian
• Marital Status: Single

Senior service enginner of the year 2020