ISHANKA SINGH
Faridabad
Summary
Results-driven professional with extensive experience at Genpact in claims processing and employee onboarding. Achieved 100% accuracy in benefit processing through effective contract management and operational efficiency. Skilled in mentoring teams and enhancing capabilities, fostering a collaborative environment that promotes success.
Overview
3
3
years of professional experience
Work History
Process Associate
Genpact
Gurugram
04.2024 - Current
- Collaborated with five distinct processes to enhance operational efficiency, with 100% accuracy.
- Supported indexing of life insurance claims to streamline benefit retrieval.
- Processed new hire enrollments for US clients to ensure timely onboarding.
- Completed trainer certification program and mentored new joiners in process mastery.
Benefits Processor 2
AON
Gurugram
05.2022 - 01.2024
- Achieved 100% accuracy in benefit processing for key UK and Ireland clients.
- Successfully renewed contracts for five clients, introducing new benefits to boost satisfaction.
- Ensured precise reporting through thorough reconciliation of rates and benefits.
- Trained and mentored new team members, enhancing their proficiency with organizational tools.
- Supported in processing claims submitted by employees for different benefits.
Education
MBA - Finance And Marketing
Maharishi Dayanand University
Rohtak07-2022
BBA - (Economics)
D.A.V Institute of Management
Faridabad06-2020
Skills
- Contract management and renewal
- Employee onboarding and training
- Operational efficiency and teamwork
- Data management and analysis
- Claims processing and benefit administration
Accomplishments
- Quality Award at AON
- 3 Impromptu Awards at AON
- Cheer Award at Genpact
Languages
English
Beginner
A1
Timeline
Process Associate
Genpact
04.2024 - Current
Benefits Processor 2
AON
05.2022 - 01.2024
MBA - Finance And Marketing
Maharishi Dayanand University
BBA - (Economics)
D.A.V Institute of Management
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