Ishan Sharma
Greater Noida,UP
Summary
A Certified Scrum Master and a Dynamic Senior Leader with 12+ years of cross-functional experience across Product Implementation, Professional Services, Client Success, and Technical Support within Travel Technology, SaaS, and Enterprise Platforms. Recognized for transforming delivery operations, building high-performing teams, driving complex multi-stack implementations, and leading enterprise customers through seamless onboarding and adoption. Adept at pre-sales consulting, API integrations, stakeholder leadership, post-go-live excellence, and elevating customer satisfaction while reducing technical and operational risks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager – Support & Implementation
Zillious Solutions Pvt. Ltd. (Ebix Technologies Ltd.)
03.2022 - Current
- Lead PS delivery teams for end-to-end implementation of Zillious travel platform.
- Drive program governance, scoping, scheduling, and resource planning.
- Collaborate with Sales, CS, Engineering, and Operations for seamless delivery.
- Conduct product demos and support pre-sales engagements.
- Own customer retention, adoption strategy, and risk analysis.
- Mentor PS teams and improve delivery efficiency and quality.
Senior Manager – Implementation & Technology
Riya Business Travel
12.2021 - 03.2022
- Managed enterprise corporate clients on RBTCliq SBT platform.
- Collaborated on solution design and pre-sales demonstrations.
- Led post-implementation enhancements and escalations.
- Identified cross-sell and upsell opportunities.
Assistant Consultant
Tata Consultancy Services
09.2021 - 11.2021
- SPOC for vendor integrations and engineering coordination.
- Supported API onboarding and feature rollouts.
- Ensured stakeholder alignment on delivery milestones.
Manager – Professional Services
MarketXpander Services (LeadSquared)
04.2021 - 07.2021
- Designed implementation plans with SLAs and measurable outcomes.
- Customized CRM workflows, integrations, and migration.
- Managed client escalations and ensured continuity across teams.
Consultant – Platform Implementation & Support
DLT Labs Technologies
02.2020 - 03.2021
- Led Customer Success across blockchain supply chain platforms.
- Delivered onboarding on DL-Asset Track & DL-Certify.
- Supported solution proposals and pre-sales demos.
- Mentored team members on product and workflows.
Principal Consultant – Implementation & Support
Zillious Solutions Pvt. Ltd.
02.2014 - 02.2020
- Delivered large TMC implementations across India and Middle East.
- Managed integrations with GDSs, HRMS, workflow systems, SSO, approvals.
- Supported RFPs, demos, and technical client training.
- Managing post implementation support and escalations.
Software Developer (Ruby on Rails)
SD Squared Labs
09.2013 - 02.2014
- Developed VU-ME and Health Zone India platforms on ROR.
- Built modules and optimized platform performance.
Education
MCA -
Madan Mohan Malaviya Engineering College (NOW MMMUT)
Gorakhpur01.2013
B.Sc. - undefined
PPN Degree College
Kanpur01.2008
Skills
- Product support and implementation
- Client Success & Retention
- Travel Technology & SaaS Platforms
- Stakeholder & Vendor Management
- Tools: Jira, Postman, SoapUI
- Tech Skills: MySQL, HTML/XML, Java (Basics)
- Documentation and reporting
- Cross-functional team coordination
Certification
Certified Scrum Master (CSM) – Scrum Alliance, 2019
Timeline
Senior Manager – Support & Implementation
Zillious Solutions Pvt. Ltd. (Ebix Technologies Ltd.)
03.2022 - Current
Senior Manager – Implementation & Technology
Riya Business Travel
12.2021 - 03.2022
Assistant Consultant
Tata Consultancy Services
09.2021 - 11.2021
Manager – Professional Services
MarketXpander Services (LeadSquared)
04.2021 - 07.2021
Consultant – Platform Implementation & Support
DLT Labs Technologies
02.2020 - 03.2021
Principal Consultant – Implementation & Support
Zillious Solutions Pvt. Ltd.
02.2014 - 02.2020
Software Developer (Ruby on Rails)
SD Squared Labs
09.2013 - 02.2014
B.Sc. - undefined
PPN Degree College
MCA -
Madan Mohan Malaviya Engineering College (NOW MMMUT)