Ishhaq Shaikh
Sr Manager-IT
Mumbai
Summary
Professional Synopsis: PMP and CSM Certified with 14 years of experience in the field of Information Technology in Project Management, Scrum Master, Service Delivery, Infrastructure Management, etc. IT management, including Operations of Data Centre, IT Service management, Network Infrastructure Support, and End User Support.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Manager
INFINX SERIVCES PVT LTD
2019.05 - Current
- New Branch office Setup- Belapur and Hyderabad
- Implemented Citrix VDI for 3000 users
- Implemented O365 for Infinx Domain
- DLP Implementation
- Implemented Cisco Duo for 2500 RDP users
- Responsibilities:
- IT Infrastructure management
- Successful implementation of the IT Projects, responsibilities, services and deliverables
- Provide and maintain a capacity planning and resource tracking service across the Projects
- Providing Project planning, Milestone management, Scope management, Resource forecasting; & Change Management across the project portfolio
- To Provide and maintain a capacity planning and resource tracking service across the Projects
- IT Project Management to deliver new implementations, expansions, change requests etc
- Accountable for critical changes, communication, and business restoration
- Interact with Vendor and perform POCs of technology
- Monthly/Quarterly/ yearly Performance review Presentation to Board
- Design IT infrastructure roadmap and run related implementation projects
- Manage IT Helpdesk Operations
- Prepare a plan for implementation of POCs approved for implementation and take charge of implementation
- Manage Work from Home and Work from office issues
- Actively participate in SOC audits
- Ensure IT security practice adherence
- Monitor SLAs, action potential escalations, address end user escalation, Prepare and present MIS reports
- Drive incident management, update stake holders, RCA circulation
- Control/record IT asset issuance maintain IT inventory
- Perform end to end procurement formalities, liaison with finance department for vendor pay-outs
- Tracking Warranty / AMC status for all IT assets
- Prepare and update process documentations, ITIL practices
Technical Manager
Wipro LTD, Reliance Jio
2016.07 - 2019.05
- IT Projects management
- Delivering timely solutions and services to clients and customers
- Monitoring SLA to ensure continuous improvement in delivering value
- Creating a knowledge environment in the team to ensure continuous learning and improvement of skills
- Efficiently utilization of all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders
- Creating and implementing people development strategies for team for current and future skill requirements of the team, mentoring team members, monitoring team's performance on risk and compliance
- Managed and supporting Hardware and Software operations at on site providing 24/7 service to more than 3000 Advisors, Employees and Contractors
- Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
- Communicated regularly with stakeholders regarding pertinent IT activities
- Communicated updates, service times and usage best practices throughout the company
- Maintained quality of service by establishing and managing to organizational standards
- Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
- IT Infrastructure Management
- IT service Management through HP Service manager tool
- Escalation Management, Incident Management
- Managed team of 25 Members of L0, L1 Engineers and Asset Manager
- IT Services to Reliance Jio Contact Centre, Reliance Retail etc
- Working closely with stakeholders to determine the priority of specific requirements based on their value to the business
- Establishing and maintaining communication channels with senior managers, key team members and stakeholders
- Onward E services
Service desk Lead
Reliance Retail Ltd
2016.02 - 2016.06
- Managed Team of 125 Members
- IT service Management through HP Service manager tool
- Escalation Management, Incident Management
- Managing Application and Infrastructure resolver Team
- Handling voice process
- Working closely with stakeholders to determine the priority of specific requirements based on their value to the business
- Establishing and maintaining communication channels with senior managers, key team members and stakeholders
- Allocating junior staff to tasks and then tracking the progress of their work
- Responsible to Manage All Infrastructure issues like, Asset management, Network management, Document management etc.
Business Analyst (IT-Analyst)
Johnson and Johnson
2011.01 - 2015.10
- IT service Management through IRIS Service Management tool
- Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
- Managed team of 12 Members of L0, L1 Engineers
- IT Projects management
- Stakeholder and Team Management
- Gathering business requirements
- Creating the Business Requirement Document (BRD)
- Giving Demonstrations to Users
- Sending Weekly Project Status reports to Project manager
- Providing Functional Support to the Technical Team and co-ordinating with Technical lead to check on the progress on implementation
- Performing User acceptance tests
- Vendor Management.
Systems Administrator
NH, Essar India PVT Ltd, Beltronics Consultancy Pvt Ltd
2010.03 - 2010.12
Desktop Support
ICICI Prudential Ltd
2008.01 - 2010.02
Education
PMP Certified ITIL Foundation -
Certified Microsoft Certified Professional (MCP) Jetking Certified Hardware Networking Professional VMWare Certified Associates - undefined
Bachelor of Commerce - undefined
University of Mumbai
Higher secondary - undefined
University of Mumbai
SSC - undefined
University of Mumbai
Skills
undefined
Accomplishments
Received the Best Leader Award in 2022.
Certification
CSM
Cricket, Music
Cricket and Music Lover.
Timeline
CSM
2022-06
Senior Manager
INFINX SERIVCES PVT LTD
2019.05 - Current
Technical Manager
Wipro LTD, Reliance Jio
2016.07 - 2019.05
Service desk Lead
Reliance Retail Ltd
2016.02 - 2016.06
Business Analyst (IT-Analyst)
Johnson and Johnson
2011.01 - 2015.10
Systems Administrator
NH, Essar India PVT Ltd, Beltronics Consultancy Pvt Ltd
2010.03 - 2010.12
Desktop Support
ICICI Prudential Ltd
2008.01 - 2010.02
PMP Certified ITIL Foundation -
Certified Microsoft Certified Professional (MCP) Jetking Certified Hardware Networking Professional VMWare Certified Associates - undefined
Bachelor of Commerce - undefined
University of Mumbai
Higher secondary - undefined
University of Mumbai
SSC - undefined
University of Mumbai
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