Ishika Raghuvanshi
Katni
Summary
Customer Service Associate experienced in delivering support through phone, email, and case management systems. Resolves queries and troubleshoots issues while maintaining documentation and fostering positive experiences. Excels in high-volume interactions, meets performance targets, and collaborates with cross-functional teams. Focused on providing customer-centric solutions that enhance organizational success.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Inbound Sales Associate
Accenture
11.2025 - 02.2026
- Skilled in resolving customer queries, troubleshooting service-related issues, maintaining accurate documentation, and ensuring a positive customer experience.
- Strong communication and problem-solving abilities with a proven track record of handling high-volume interactions while meeting quality and performance targets.
- Quick learner with the ability to adapt to new technologies and software platforms, collaborate with cross-functional teams, and build strong client relationships.
- Committed to delivering customer-centric solutions and contributing to organizational success.
- Results-driven Customer Service Associate with experience in the Verizon process at Accenture, providing exceptional support to customers through phone, email, and case management systems.
Senior Customer Care Executive
Teleperformance
03.2024 - 08.2025
- Collected and documented user concerns, provided relevant resolutions, and shared analyzed reports with the team to track key result areas.
- Played a key role in managing customer queries during disruptive events (e.g., cancellations, travel restrictions, weather related incidents), resolving issues and ensuring smooth transition for affected guests and hosts.
- Enhanced user experience through personalized support, fostering trust and encouraging repeat bookings by effectively addressing concerns and offering additional services.
- Collaborated with cross-functional teams to resolve complex issues.
- Mentored new team members in navigating Airbnb's system, focusing on the platform's functionalities and best practices for resolving complex guest and host issues.
- Enhanced user experience through personalized support, fostering trust and encouraging repeat bookings by effectively addressing concerns and suggesting additional services.
- Created a work discipline to ensure appropriate productivity.
- Demonstrated strong communication skills and confidence in achieving targets efficiently and maintaining high-quality output that positively impacted productivity.
Education
BA -
Senior secondary -
Royal Senior Secondary School
Secondary -
Royal Senior Secondary School
Jabalpur 03.2018 - 01.2019
Skills
- Service upselling
- Customer relationship management
- Hospitality Expertise
- Shift Scheduling
- Microsoft Office
- PMS software
- Effective Time Management
- Critical Thinking & Problem Solving
- Adaptability
- Great Team Player
Contact Profile - Skills
- Adaptability
- Shift Scheduling
- Microsoft Office
- PMS software
- Hospitality Expertise
- Effective Time Management
- Critical Thinking & Problem Solving
- Great Team Player
- Service up-selling
Languages
English
Beginner
A1
Timeline
Inbound Sales Associate
Accenture
11.2025 - 02.2026
Senior Customer Care Executive
Teleperformance
03.2024 - 08.2025
Secondary -
Royal Senior Secondary School
03.2018 - 01.2019
BA -
Senior secondary -
Royal Senior Secondary School