ISHITA SINGH
New Delhi
Summary
Results-driven international business management professional with a BBA and postgraduate training. Coordinated projects with C-suite executives across APAC, USA, and MENA, specialising in healthcare, pharmaceuticals, finance, and retail. Translated client requirements into effective outreach, delivering actionable research insights. Expertise in strategy, market intelligence, and business development within international B2B settings.
Overview
3
3
years of professional experience
Work History
Associate - Expert Engagement
Infollion Research Services
09.2025 - 05.2026
- Conduct primary and secondary research, identify and profile relevant industry experts, and manage targeted outreach aligned with client requirements.
- Coordinated onboarding of 120+ C-suite executives and engagement with 500+ industry leaders for research and consulting projects.
- Navigated complex stakeholder situations by clarifying client needs, resolving prerequisites, and aligning experts with project goals.
- Supported 50+ healthcare projects across APAC, USA and MENA, coordinating stakeholders, defining requirements and managing timelines.
Customer Service Executive
Wipro
07.2024 - 03.2025
- Delivered customer support for U.S. clients, ensuring timely resolution of medical benefits-related queries.
- Ensured customer satisfaction by resolving issues effectively and monitoring KPIs.
- Coordinated daily operations and handled escalations to streamline workflow.
- Collaborated with teams to improve customer management strategies.
- India
Market Research Intern
Euroswift Retail Creations
08.2023 - 10.2023
- Researched customer behaviour and emerging retail aesthetics to enhance product positioning.
- Delivered actionable insights through secondary and primary data collection.
- Conducted comprehensive competitor and market analysis to support strategic planning.
- Supported lead generation and stakeholder engagement initiatives to strengthen market presence.
- Assisted customers in Dubai with product inquiries to improve satisfaction and engagement.
Education
Master of Business Administration - Management
IMT GHAZIABAD
07-2025
BACHELOR OF BUSINESS ADMINISTRATION -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
01-2024
SENIOR SECONDARY (12TH) -
BASAVA INTERNATIONAL SCHOOL
01-2021
SECONDARY (10TH) -
BASAVA INTERNATIONAL SCHOOL
01-2019
Skills
- Expert engagement
- Stakeholder engagement
- Project coordination
- Market analysis
- QUANTITATIVE & QUALITATIVE RESEARCH
- Survey design
- MICROSOFT EXCEL (PIVOT, CHARTS)
- SPSS
- Presentation skills
Accomplishments
- Scopus Published Journal - "Influence of mindfulness practices on sustainable happiness"
- Research Publications: UGC-CARE published paper: “A Study on the Effect of Work Flexibility on Employee Performance.”
- Conference Research: IIM Nagpur PRISM Conference: paper published in proceedings.
- Academic Research: GGSIPU Research Conference: paper to be published as a book chapter (ISBN).
Timeline
Associate - Expert Engagement
Infollion Research Services
09.2025 - 05.2026
Customer Service Executive
Wipro
07.2024 - 03.2025
Market Research Intern
Euroswift Retail Creations
08.2023 - 10.2023
Master of Business Administration - Management
IMT GHAZIABAD
BACHELOR OF BUSINESS ADMINISTRATION -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
SENIOR SECONDARY (12TH) -
BASAVA INTERNATIONAL SCHOOL
SECONDARY (10TH) -
BASAVA INTERNATIONAL SCHOOL