Ishtpreet Singh
New Delhi
Summary
Dynamic and results-driven professional with extensive experience at Carlson Wagonlit Travels, excelling in customer query resolution and team mentorship. Proven ability to manage time effectively and solve complex problems, achieving multiple awards for outstanding performance. Proficient in Microsoft Office, demonstrating strong communication skills and a commitment to excellence in the travel industry.
Overview
12
12
years of professional experience
Work History
Team Coach
CWT INDIA PVT. LTD.
08.2022 - Current
- Handling calls for Reissue, Issue, invoicing, LCC booking
- Interacting with clients over call and helping them with their queries
- Handling queries of Ticketing, Making PNR, Reissue, Partial Reissue, Refunds and Fare Mismatch
- Coordinate with the vendor departments on all vendors related issued of agents for timely resolution
- Resolving customer queries with in specific time frame and in first contact.
- Handling client calls and emails and helping them with fares and itinerary.
- Handling client emails for a reissue, refund and other point of sale query.
- Handing escalation calls and emails and resolving in given time frame.
- Mentored junior staff, providing guidance on best practices and strategies.
- Managed workflow processes to ensure tasks are completed on time.
Travel Sales Executive
Onkar International Pvt. Ltd.
05.2019 - 08.2022
- Handling Implant (Denso International)
- Handling Reissue, Issue, invoicing, LCC booking
- Interacting with clients and helping them with their queries
- Handling mails and solving the queries in the given time frame.
- Handling client emails and helping them with fares and itinerary.
- Handling client emails for reissue, refund and other point of sale query.
Senior Travel Counsellor
Intelenet Global Service (Teleperformance)
10.2018 - 05.2019
- Handling Reissue, Issue, invoicing, LCC booking
- Interacting with clients and helping them with their queries
- Handling mails and solving the queries in the given time frame.
- Handling client emails and helping them with fares and itinerary.
- Handling client emails for reissue, refund and other point of sale query.
Senior Travel Counsellor
Carlson Wagonlit Travels
04.2015 - 04.2018
- Handling Queues on GDS (Galileo and Saber)
- Handling Reissue, Issue, invoicing, LCC booking
- Interacting with clients and helping them with their queries
- Handling mails and solving the queries in the given time frame.
- Handling client emails and helping them with fares and itinerary.
- Handling client emails for reissue, refund and other point of sale query.
Process Associate
InterGlobe Technologies
01.2014 - 04.2015
- Handling costumer queries of Galileo
- Handling queries of Ticketing, Making PNR, Reissue, Partial Reissue, Refunds and Fare Mismatch
- Making call records
- Coordinate with the vendor departments on all vendors related issued of agents for timely resolution
- Resolving customer quires with in specific time frame and in first contact.
- Transfer to escalation department from calls in one year.
Education
B.com (p) - Commerce
Delhi University (S.G.N.D Khalsa College)
New Delhi04-2015
5 days training - Amadeus (Basic)
Bird Academy
Delhi04-2012
One Year Diploma Course - Travel, Tourism And Airport Handling
Y.M.C.A
New Delhi03-2012
12th standard - Commerce stream
S.S Mota Singh Senior Secondary Model School
Janak Puri01.2010
10th standard -
S.S Mota Singh Senior Secondary Model School
Janak Puri01.2008
Skills
- Ability to work in a team efficiently
- Fast learner
- Time management
- Internet literate
- Ability to work under pressure
- Communication skill
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Problem solving
Accomplishments
- Achieved Certificate Of Merit for Best Trecker, All India Trecking Camp, NCC from S.G.N.D Khalsa college.
- Achieved ‘B’ Grade in B Certificate Examination of NCC (National Cadet Corps)
- Achieved ‘BEST CADET AWARD’ in CATC Camp Badli in 06/2012
- Achieved ‘A’ Grade in C Certificate Examination of NCC (National Cadet Corps)
- Achieved 5 Bravo awards in year 2015
- Achieved EOM (Employee of the month) award in NOV 2016
- Successfully Submitted 4 Kizen’s till date
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Travelling
- Interacting with different people as it brings about exchange of knowledge and ideas.
- Playing and watching Cricket
- Listening to music and Watching OTT in Free Time
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Personal Information
- Date of Birth: 07/11/1991
- Gender: Male
Timeline
Team Coach
CWT INDIA PVT. LTD.
08.2022 - Current
Travel Sales Executive
Onkar International Pvt. Ltd.
05.2019 - 08.2022
Senior Travel Counsellor
Intelenet Global Service (Teleperformance)
10.2018 - 05.2019
Senior Travel Counsellor
Carlson Wagonlit Travels
04.2015 - 04.2018
Process Associate
InterGlobe Technologies
01.2014 - 04.2015
B.com (p) - Commerce
Delhi University (S.G.N.D Khalsa College)
5 days training - Amadeus (Basic)
Bird Academy
One Year Diploma Course - Travel, Tourism And Airport Handling
Y.M.C.A
12th standard - Commerce stream
S.S Mota Singh Senior Secondary Model School
10th standard -
S.S Mota Singh Senior Secondary Model School
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