Shubham Pardeshi
Pune
Summary
Experienced IT professional with over 6+ years of expertise in planning, implementing, deploying, migrating, monitoring, integrating, troubleshooting and consulting on Azure, Azure AD, AD, Microsoft 365, also on messaging environments like exchange online and exchange servers. Proven track record in application integration, identity and access management, with a strong proficiency in mail flow, EOP, email migration, synchronization with AD Connect, including Intune, endpoint management, MAM, MDM, threat protection, security and compliance.
Skilled in coordinating across multiple Microsoft 365 workloads like SharePoint, OneDrive, Teams, Power Platforms, OneNote, Outlook with familiarity in networking, on-premises servers, DNS, PowerShell, Azure CLI, Protocols, and REST API. Successfully collaborated with diverse clients across various sectors, including IT, healthcare, finance, law, insurance, real estate, manufacturing, automotive, government etc.. This exposure has provided a deep understanding of specific requirements and challenges faced by organizations, enabling the delivery of tailored solutions and consultations.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Consultant / Corporate Trainer
Koenig Solutions
Pune
10.2022 - 03.2023
- Provided consultation to organizations, clients, administrators, and high performing teams on security measures, identity, compliance, migration, implementation, integration, authentication, and authorization setups.
- Delivered training on various Microsoft courses like MS-100, MS-203, MS-220, MS-500, MS-900, SC-300, SC-900, AZ-104, and AZ-900 including customized courses on Azure and Microsoft 365 services.
- Created lab environments using VMs, DCs, Windows 10/11, test tenants, sandbox for real industry experience including assignments and assessments for clients, participants and customers.
Administrator / Premier SME
Zones Corporate Solutions
Pune
01.2022 - 09.2022
- Handled critical (CRITSIT A) and complex cases related to Office 365, hybrid co-existence, exchange, and identity within Premier and Premier Partner support LOBs.
- Provided assistance to administrators in resolving challenges in scenarios involving the utilization or integration of 3rd party filtering services and 3rd party migration solutions such as Sophos, SpamTitan, Proofpoint, Mimecast, IronPort, CodeTwo, BitTitan, SkyKick, and more to ensure seamless migration experiences and optimal email functionality.
- Utilized log analysis technique to identify and troubleshoot issues, conducted root cause analysis to identify causes of problems and worked on solutions to resolve issues and incidents, ensuring smooth operation.
- Conducted penetration testing and vulnerability assessments using Microsoft Defender to identify weaknesses and potential security risks in client tenants, systems, networks, and applications, and suggested security measures.
- Managed and resolved escalated issues requiring technical expertise in areas such as root cause analysis, security operations implementation, application integration, and identity-related consultations.
- Delivered L2, L3 support to clients, ran back-log drives, guided and consulted team members on high age cases ensuring the achievement of key performance indicators (KPIs) for the team.
- Collaborated with clients to gain a deep understanding of their business processes and requirements further assisted in developing line-of-business applications for their internal teams, such as leave requests, leave approvals, case transfer management, shift management, and inventory management, utilizing the capabilities of Power Platform, PowerApps, and Power Automate.
- Implemented legal hold and in-place hold features to preserve and protect data for legal and compliance purposes. Conducted data restoration activities to minimize data loss and ensure business continuity by recovering lost or deleted data from Exchange, SharePoint, and OneDrive. Utilized content searches and eDiscovery searches across Exchange, SharePoint, and OneDrive environments to retrieve specific data and records necessary for legal, compliance, or investigation purposes.
- Most of the work was same as my previous work experience.
Subject Matter Expert / Escalation Engineer
Convergys (Concentrix) India Services
Pune
08.2019 - 12.2021
- Planned and developed strategies for executing migration to the cloud, including hybrid, cutover, IMAP, SharePoint migration and staged migrations, as well as tenant-to-tenant migrations. Assisted exchange administrators and global administrators, providing support on critical issues encountered during the migration process related to errors or mail flow.
- Analyzed sign-in logs, audit logs, message trace logs, message headers logs, event viewer logs, HAR logs, network trace logs, ETL, SARA logs to understand variety of issues also used tools like IDFix, SARA, MFC MAPI, Message trace analyzer, MX Toolbox, telnet, PowerShell scripts, SPTM, content search, eDiscovery, RAVE diagnostic, alerts and reports to fix the issues.
- Implemented Azure AD authentication methods, including password-based authentication, multi-factor authentication (MFA), Azure AD Smart Lockout, conditional access (CA), smart card authentication, and token or certificate-based authentication also ensured seamless integration with different authentication protocols, including OpenID Connect, SAML, and OAuth, to enable secure and efficient user authentication within the Microsoft 365 environment. Additionally, implemented AD Connect authentication methods such as password hash synchronization (PHS) and pass-through authentication (PTA), leveraging the benefits of single sign-on (SSO) authentication for synced users.
- Collaborated with client Intune admins and enrolled devices into MS Intune, ensuring compliance with security policies and configurations. Managed and configured Microsoft Intune policies and profiles for mobile device management (MDM) and mobile application management (MAM) in conjunction with Office 365 and Azure.
- Identify and resolve technical issues related to SharePoint sites, features, and integrations. Actively monitored and maintained content stored in SharePoint sites, restoring data from SPO site, retaining data in SPO site, version control, and metadata management to optimize document management and retrieval processes.
- Implemented and managed retention policies to govern the lifecycle of data in Exchange, SharePoint, and OneDrive, ensuring compliance with regulatory requirements and organizational policies. Implemented information protection measures, such as data loss prevention (DLP) policies, to prevent the unauthorized disclosure of sensitive information.
- Worked with Microsoft Partners, Microsoft vendor, Technical Account Managers, and different teams to expedite issue resolution, maintained clear communication, maintained documentation, and worked towards the de-escalation of highly critical cases which needed timely resolution while displaying technical knowledge.
Technical Support Engineer
Convergys (Concentrix) India Services
Pune
08.2019 - 12.2021
- Provided on call support to clients and customers to Configure and manage Exchange Online Protection (EOP) settings for spam filtering, malware protection, and phishing prevention. Monitored and analysed email security logs to identify and mitigate potential threats. Coordinate with the client's security team to implement advanced threat protection (ATP) features and policies.
- Collaborated with system administrators and network teams to configure and maintain SPF, DKIM, DMARC and Autodiscover records, ensuring email security, authentication, and integrity. Monitored and troubleshooted DNS records, resolving issues such as misconfigured records or blocked emails to ensure smooth email communication.
- Performed installations of Office applications and troubleshooted issues related to the Outlook client and Outlook profile configuration on both Windows and iOS (MAC) devices.
- Delivered Microsoft Exchange communication support for messaging environments within Office 365 to Microsoft Premier and Premier Partner support teams globally also collaborated with cross-functional teams, Microsoft partners, technical account managers, technical advisors, tier 3, tier 2, and support engineers to resolve issues related to setup, implementation, deployment of Azure AD and Microsoft 365 services.
- Assisted clients in installing AD connect on server, installing staging server for backup and disaster recovery, identity synchronization, self-service password reset (SSPR), password writeback, PHS, PTA, federation further monitored and troubleshooted the issue.
- Consistently provided consultation to clients and customers regarding subscription, further assisted them in maintaining licenses like Azure AD P1 and P2 licenses, Microsoft 365 E3 and E5 licenses, Office 365 E1 and E3 licenses, EMS licenses, as well as add-on licenses.
- Collaborated with SharePoint site owners and administrators to create and configure SharePoint sites, site collections, libraries, lists, and document management structures, facilitating improved collaboration and content management. Assisted in managing user access and permissions within SharePoint sites and document libraries, ensuring compliance with security policies and data protection measures.
- Effectively resolved queries and issues pertaining to Authentication, Authorization, Role-based access control (RBAC), delegate access, external access, guest user access, Privileged Access Management (PAM), and Privileged Identity Management (PIM) for both internal and external applications. Further monitored alerts related to risky sign-ins, risky users, risk detection, anomalies detection, Identity secure score, and any potential security risks.
- Create PowerShell commands to be run on client’s environment to delete, modify, update any service, application, user, or group further delivered it to clients and executed the commands in observation.
Project Coordinator
Unique Guard India
Pune
02.2017 - 08.2019
- Carried out migration from on-premises Active Directory to Azure AD, for efficiently managing users, groups, application, permissions, policy management, and monitoring and reporting for UGI.
- Implemented UGI application integration with azure AD, for efficient monitoring, scalability, governance and authentication.
- Created security policies, DLP policies, data retention policies, group policies, identity governance policies and monitored alerts for UGI application ecosystem.
- Coordinated with different departments for permissions and documentation, ensuring compliance, seamless integration and ITIL procedures.
- Oversaw development of UGI applications and maintained technical support FAQ on server, assisted in maintaining database.
- Troubleshot queries for users and delivered solutions, ensuring customer retention and loyalty.
- Trained 800+ clients on-site, ensuring effective use of applications and web-based dashboards.
- Conducted black box testing on UGI applications and reported issues to developer team.
Education
SSC (10th)
Maharashtra State Board of Secondary Education
Dhule, India 06.2008 - 06.2009
Diploma
Maharashtra State Board of Technical Education
Dhule, India 07.2009 - 06.2012
Bachelor's of Engineering
Savitribai Phule Pune University
Pune, India 08.2012 - 03.2017
Skills
Microsoft 365
Certification
MS-100 Microsoft 365 Identity and Services
Work Availability
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Consultant / Corporate Trainer
Koenig Solutions
10.2022 - 03.2023
Administrator / Premier SME
Zones Corporate Solutions
01.2022 - 09.2022
Subject Matter Expert / Escalation Engineer
Convergys (Concentrix) India Services
08.2019 - 12.2021
Technical Support Engineer
Convergys (Concentrix) India Services
08.2019 - 12.2021
Project Coordinator
Unique Guard India
02.2017 - 08.2019
Bachelor's of Engineering
Savitribai Phule Pune University
08.2012 - 03.2017
Diploma
Maharashtra State Board of Technical Education
07.2009 - 06.2012
SSC (10th)
Maharashtra State Board of Secondary Education
06.2008 - 06.2009
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