Issac Paul Thomas
Salesforce Developer
Kochi
Summary
Dedicated Salesforce Developer and Administrator with a proven track record in Service Cloud, Experience Cloud, and Sales Cloud implementation, customization, and seamless Org Migration. Skilled in requirement analysis, data cleanup, and system setup, with expertise in Lightning web components, API integrations, and automation. Proficient in designing and implementing solutions to improve case management, lead management, and overall operational efficiency. Experienced in delivering high-quality results within project timelines and collaborating effectively with cross-functional teams.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Salesforce Developer
Impaqtive US Corp
08.2021 - Current
- Proficient in requirement gathering, analysis, and design & development.
- Expertise in fixing data models and organizational data cleanup.
- Designed, developed, and implemented spam filters for cases.
- Created Lightning web components and Visualforce pages based on project requirements.
- Specialized in chatbot development, implementation, and testing.
- Experienced in SOAP and REST integrations between Service Cloud and legacy systems.
- Executed REST API integration between Service Cloud and Marketing Cloud.
- Utilized Flow & Process Builder for efficient automations.
- Developed custom Apex solutions in triggers to control the order of execution.
- Maintained Salesforce data architecture, including custom objects, fields, page layouts, and validation rules.
- Created and maintained reports and dashboards to track key performance metrics.
- Experience in Salesforce administration, configuration, implementation, and support.
- Experience in Data and Metadata Migration.
Education
B.Tech - Computer Science And Engineering
College of Engineering, Cherthala
Kerala, India 04.2001 -
Skills
Apex Classes and Triggers
Certification
Platform App Builder
Clients
Retail business, Association Management, Banking and Finance Services, Luxury Travel and Tourism
Timeline
Salesforce Developer
Impaqtive US Corp
08.2021 - Current
B.Tech - Computer Science And Engineering
College of Engineering, Cherthala
04.2001 -
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