Istuti Agarwal

senior associate

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Hardworking Senior Associate enthusiastic about taking on exciting new challenges within the new process. Dynamic communicator with a disciplined approach.

Selected as a SME for the process. Also manages team in the absence of manager . Also provide training and new updates to the team .

Overview

years of professional experience

Certification

Work History

Senior Associate

Bank Of America

01.2021 - Current

Verify documents and funds the loans
Provide feedback to the stateside for the missing document
Direct communication to the LOB
Provide training to the team
Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
Drafted common document templates to reduce time spent creating documents from scratch.
Skilled at working independently and collaboratively in a team environment.
Applied effective time management techniques to meet tight deadlines.
Developed and implemented strategies to increase customer satisfaction and engagement.
Trained and supervised employees on office policies and procedures.
Worked varied hours to meet seasonal and business needs.
Generated reports and presentations for senior management.

Education

Bachelor of Commerce - Commerce

MJPRU

Bareilly, India

04.2001 -

Skills

Interpersonal Communication

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Accomplishments

Received women achiever award for taking participate in Employee Engagement team .

Vertically promoted from associate to SME and provides training to the team .

Certification

Business analyst

Timeline