Surajit Roy

As a Trade Compliance Specialist at UPS, my primary responsibilities included conducting Harmonized Tariff Schedule (HTS) and Export Control Classification Number (ECCN) classifications. I meticulously justified these classifications to ensure compliance with international trade regulations, contributing to Google's adherence to legal standards in its global business operations.

• Research and verify accuracy of data to ensure proper product classification.
• Stay up to date on laws, regulations, and policies regarding global trade compliance.
• Communicate effectively with the global risk and compliance team and the client.
• Classify tariffs and ECCN with the highest quality.
• Provide services to the client in a timely and organized manner.
• Keep up to date with changes to global trade compliance laws, regulations, and policies.
• Ensure global trade compliance with products successfully classified.
• Provide the best service to the client.

• As an HTS Code Consultant, Assign HTS codes to all automation / manual classification system (for all commodity) for smooth movement across the borders. This activity is known as Part Classification or HS classification.
• Classify tariffs and ECCN with the highest quality.
• Analyze drawing/spec sheets to ascertain attributes of components such as functionality, material, usage, etc. for improve automation system (HS classification).
• Check accuracy / Quality of classification done.
• Trade Compliance, Quality Management, Quality Control.
• Maintaining records accurately.
• Lead team of 23 members while providing exceptional customer service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Participated in cross-functional team-building activities.
• Implemented new working processes to deliver multiple improvements.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Facilitated training for associates through daily coaching and regular performance appraisals.

• Ensuring requirements and business process associated with cross border movements function smoothly and managing effectively by reviewing documents and providing HTS codes.
• Trade Compliance, Audit, Quality Control, Participants in Project Management
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
• Crafted training materials and ran on-boarding sessions to train 20-25 incoming team members.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Adhered to rigorous standards for customer service, merchandising and operational safety.
• Led team of 18 members while providing exceptional customer service.
• Optimized customer support by establishing collaborative service environment.
• Built strong relationships with customers through positive attitude and attentive response

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Supervised work of contracted employees to keep on task for timely completion.
• Conducted research, gathered information from multiple sources and presented results.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Identified issues, analyzed information and provided solutions to problems.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Improved operations through consistent hard work and dedication.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Devised processes to boost long-term business success and increase profit levels.