Jyothi V

• Experienced Team Leader with a proven ability to drive team performance and achieve business goals
• Skilled in managing cross-functional teams, setting clear objectives in Trade Compliance
• On boarded new process world-wide: Defined QAF for new process, categorized error parameters which impacts business
• Post on boarding of the process quality was improved by 3%
• Set up goals around metrics (Productivity, SLA, Quality) along with the program management team and met all goals
• Interviewed and selected candidates, contributing to the hiring of 10+ new team members, ensuring alignment with team culture and company goals
• Managed a team of 8 employees, overseeing day-to-day operations and ensuring alignment with project goals and deadlines
• Cross trained & helped in upskilling of associates based on existing skills
• This enabled in identification of training interventions to improve functional skills which resulted in 38% improvement in utilization
• Responsible for assessing performance by preparing scorecard, supporting under performing associates through coaching managing shrinkage, conduct weekly one on one
• Facilitated weekly team meetings to address challenges, share updates, and encourage open communication
• Performing AOA of team members and improving quality of the team

• Maintaining quality management system in Harmonized Trade Schedule (HTS) classification and Harmonized System of Nomenclature (HSN)
• Classification of products and conducting peer audits of classification
• Initiated reporting process on daily and weekly basis which helped in better tracking of audits and to meet SLA.
• Standardized process across the department by creating defect process mechanism which reduced the AHT of 2mins per classification , weekly 120 mins.

• Assigned classifications using GRIs guidelines, sections and chapter notes, cross rulings, gaining extensive experience in classifying a diverse range of products, and successfully achieving goal of manually classifying 1 million products
• Managed the accurate HTS classification of over 1,000 imported products per month, ensuring compliance with U.S
• Customs regulations and reducing tariff discrepancies by 15%
• Classification of hazardous and non-hazardous products for storage and transportation regulatory

Classification of hazardous and non-hazardous products for storage and transport regulations.

• Placing an order as per PO generated
• Responsible in making changes on the invoice as per the customer's request
• Follow up on the pending requests and aged requests
• Responsible for the work allocation to the team
• Anticipating new customer needs, ensuring high levels of deliverables
• Build, traffic, and schedule advertising creative

worked as media delivery coordinator for one of the world's leading online adverstising and search engine Client Yahoo! Job profile involves online banner ad creation and trafficking.

Build, traffic, and schedule advertising creative

Proactively monitor , analyses and optimize all online advertising performance.

Communicate with clients through emails, IM throughout the day