Iswarya Balasubramanian
Product Manager
Bengaluru
Summary
Collaborative leader and passionate IT professional with over 13 years of experience across Product Management, Program Management & ITSM services (Change Management, Configuration Management). Adept at handling stakeholders and also with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Product Manager – Enterprise IT Change Management
BIETC (Boeing India Engineering and Technology Centre)
11.2022 - Current
- As product Manager, developed and managed new product in alignment with ITIL framework and recommendation for Enterprise IT Change management.
- Created efficient and complaint process spanning across organization for handling more than 26000 change requests across various categories of change resulting in 97% of success in first time quality.
- Collaborated with cross functional teams to mitigate and resolve dependencies for product’s development ( Incident management , Problem management , Configuration Management)
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Coordinated and coached team members on execution.
- Managed stakeholder expectations effectively throughout entire process lifecycle.
Product Owner – GSEP – Configuration Management
BIETC
11.2018 - 11.2022
- As Product Owner, defined and established governance frameworks for GSEP (ServiceNow) along with process improvements
- Also focused on GSEP (ServiceNow) adoption across Transition Services
- Managing multiple stakeholders including GSEP platform team, Vendor(DELL) and other transition service products for scaling up GSEP adoption.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Developed comprehensive roadmaps outlining product vision, goals, and milestones for successful execution.
Senior Configuration Engineer
Siemens Technology and Services Pvt Ltd (STSL)
09.2010 - 10.2018
- End-to-end comprehensive SCM implementation for SINEC NMS, the next generation Network Monitoring system of Siemens Responsibilities include Configuration Management Strategy, Branching, Continuous Integration, Set-Up build environments, Build tool selection and implementation Single dashboard SonarQube configuration with SCA, Code Coverage, Duplication, Test Coverage and other Quality Metrics Integration of Angular CL in the Build generation.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Streamlined software deployment process for faster implementation and reduced downtime.
- Maintained up-to-date documentation on system configurations, ensuring easy access to information for troubleshooting purposes.
- Evaluated new tools and technologies for potential integration into existing workflows, keeping the team at the forefront of industry innovations.
- Identified areas for improvement in existing configurations, resulting in significant cost savings and resource optimization.
- Developed automation scripts for routine tasks, reducing manual effort and increasing efficiency.
- Coordinated with quality assurance teams to ensure that configuration changes met the highest possible standards of reliability and accuracy.
Education
M.C.A. -
SSN College of Engineering
Chennai 01.2007 - 04.2010
B.Sc. - Computer Science
Mount Carmel College
Bengaluru 01.2004 - 04.2007
Skills
Project Planning
Product Vision and Strategy
Teamwork and Collaboration
ITIL Processes
ITSM
Change Management Expertise
Configuration Management
DevOps principles
Agile Methodology
CMDB Management
ServiceNow Experience
Leadership Team Building
Certification
ITIL 4 Foundation
Accomplishments
§ Consistently delivered a first time change success rate of 97% of IT production changes for 2023 month on month as against the agreed target of 96%.
§ Implemented IT Change form modernisation on Service Now tool which drove efficiency by simplifying the workflow of the overall change lifecycle.
Timeline
ITIL 4 Foundation
04-2024
Product Manager – Enterprise IT Change Management
BIETC (Boeing India Engineering and Technology Centre)
11.2022 - Current
SAfE PO/PM
11-2022
Product Owner – GSEP – Configuration Management
BIETC
11.2018 - 11.2022
DevOps Foundation
03-2018
Senior Configuration Engineer
Siemens Technology and Services Pvt Ltd (STSL)
09.2010 - 10.2018
M.C.A. -
SSN College of Engineering
01.2007 - 04.2010
B.Sc. - Computer Science
Mount Carmel College
01.2004 - 04.2007
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