Iswarya PS
Senior Associate
Coimbatore,TN
Summary
Dynamic healthcare and insurance operations specialist with a strong background in managing complex processes and enhancing operational efficiency. Committed to fostering team collaboration, demonstrating adaptability, and consistently achieving measurable results. Expertise includes claims processing, policy administration, and ensuring regulatory compliance, driving success in fast-paced environments. Recognized for reliability and skill in navigating evolving needs to deliver high-quality outcomes.
Overview
9
9
years of professional experience
3
3
Languages
Work History
HC & Insurance Operations Senior Associate
NTT DATA Information Processing Services Private
01.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Led quality assurance initiatives, significantly reducing incidence of product defects.
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed sensitive client data responsibly, maintaining confidentiality and adhering to industry best practices.
Senior Research Specialist Level I (Quality Department)
Information Evolution Inc
08.2021 - 12.2023
- Process: Research (Industry, Employee Count, Revenue, Annual Report, Phone Number, Email, Government Website, and NAICS Code).
- Tools: Lead Leaper, Apollo, LinkedIn, TruePeople, and ZoomInfo.
- Quality checking.
- Analyze the data based on the criteria given by the client, OB, and drive.
- Rejecting the leads as per the criteria.
- To ensure that all files are delivered to the customer as per the process, procedure, and scope, with a stratified quality method.
- Providing an internal training session with the team.
- Enhancing my skills with cross-training on other new processes.
- Updating the daily report about the process to the team.
- Rectifying the errors with team call and group calls
- Providing support to the team whenever needed.
Senior Process Executive (Quality Department)
Cognizant Technology Solutions
10.2016 - 08.2021
- Process: Mortgage Documents (4,000, 3,072, and Foreclosure)
- Quality checking
- Monitoring and examining each stage of production.
- In charge of circulating various reports and minutes of meetings to members of the quality team.
- Do other errands assigned by supervisors from time to time, leading, and organizing a team.
- Auditing and analyzing various types of files.
- Handling priority files.
- Recommending changes to a production process.
- Making sure that company employees follow documented procedures and standards
Education
Bsc - Computer Science
RVS College of Arts and Science
CBE01.2016
Class XII - Commerce
St. Mary’s Girls Higher Secondary School
CBE01.2013
Class X - General Studies
Ramanathapuram Corporation Girls Higher Secondary School
CBE01.2012
Skills
Analytical problem solving
Versatility
Complaint resolution analysis
Data retention management
Diagnosing challenges and recommending actions
Proficient in audit compliance standards
Detail-oriented approach
Interests
Playing Tennis, Carrom, Gardening
Achievement & Awards
Consistent Top Performer of the Team, Thrice won the Top Performer Award
PERSONAL DETAILS
- Name: Iswarya Ps
- Date of Birth: August 31st,1996
- Marital Status: Married
- Gender: Female
- Mother Tongue: Malayalam
Timeline
HC & Insurance Operations Senior Associate
NTT DATA Information Processing Services Private
01.2024 - Current
Senior Research Specialist Level I (Quality Department)
Information Evolution Inc
08.2021 - 12.2023
Senior Process Executive (Quality Department)
Cognizant Technology Solutions
10.2016 - 08.2021
Bsc - Computer Science
RVS College of Arts and Science
Class XII - Commerce
St. Mary’s Girls Higher Secondary School
Class X - General Studies
Ramanathapuram Corporation Girls Higher Secondary School