Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Itisha Singh

Itisha Singh

Noida

Summary

Detail-oriented QA professional with 10+ years of experience in software testing, agile methodologies, and client interactions. Skilled in analyzing requirements, writing user stories, and collaborating with cross-functional teams. Currently transitioning into a Salesforce Business Analyst role with hands-on knowledge of Salesforce Sales & Service Cloud, workflows, and reporting tools. Strong communication, analytical thinking, and stakeholder management skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Module Lead/Business Analyst

Trigent Services Pvt. Ltd.
Noida
02.2021 - Current
  • Led QA efforts in Agile sprints for the Salesforce applications.
  • Actively participated in all phases of the sprint, from planning to review, to ensure high-quality deliverables.
  • Collaborated with product owners to convert business requirements into testable user stories on JIRA.
  • Major tasks involved include requirement gathering, test planning, test case design, test execution, regression suite maintenance, and defect management.
  • Experience working as a Business Analyst. Acted as liaison between stakeholders and Salesforce dev team. Gathered business needs, conducted impact analysis, and created user stories.
  • Facilitated sprint demos, retrospectives, and UAT.
  • Led testing efforts and ensured business expectations were met.

Test Engineering Analyst

Accenture Services Pvt. Ltd.
Mumbai/Gurgaon
01.2014 - 02.2021
  • Analyzed system requirements and developed and executed comprehensive test plans to validate the functionality of software applications.
  • Evaluated user requirements specifications against design documents to ensure accuracy.
  • Collaborated with development teams to define testing requirements and strategies.
  • Documented test cases and results to ensure compliance with quality standards.
  • Monitored the performance of systems during testing cycles to detect any errors or discrepancies.
  • Prepared detailed bug reports based on the findings from various stages of testing activities.
  • Created automated scripts using scripting languages such as Python and JavaScript to perform regression testing.
  • Mentored and coached junior team members by giving positive feedback and constructive criticism.
  • Experience working onsite (Japan) for about a year and leading a team of four.

Education

Information Technology

Uttar Pradesh Technical University
Greater Noida
06-2013

Skills

Technical Skills:

  • Requirement Gathering & Analysis
  • Agile & Scrum Methodologies
  • User Stories, Use Cases, BRD, FSD, Acceptance Criteria Writing
  • Jira, Confluence, TestRail
  • Regression, Functional & Integration Testing
  • Defect Management
  • Web and Mobile Applications

Tools & Frameworks:

  • Salesforce Sales & Service Cloud (Admin level)
  • Selenium WebDriver
  • SQL / Basic DB testing

Certification

  • Salesforce Agentforce Specialist
  • AWS Solutions Architect
  • Salesforce Certified Administrator
  • ISTQB Certified Tester
  • NCFM

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Sparkler Award for excellent performance

Timeline

Module Lead/Business Analyst

Trigent Services Pvt. Ltd.
02.2021 - Current

Test Engineering Analyst

Accenture Services Pvt. Ltd.
01.2014 - 02.2021

Information Technology

Uttar Pradesh Technical University

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Itisha Singh