ITOO SINGH
Ahmedabad
Summary
Dynamic professional with a proven track record in Sales and Marketing and Operations Management, honed at Mauni Moon multi-technologies private limited and other leading firms. Excelled in Business Development, securing key international clients, and enhancing customer relationships. Achieved a record 12 memberships in 3 months, showcasing exceptional decision-making and multitasking abilities.
Overview
15
15
years of professional experience
Work History
International Marketing- Business Development Mana
Mauni Moon multi-technologies private limited
Ahmedabad
03.2024 - Current
- To follow up with clients who have inquired or whose contacts pertaining to repeat and new product development.
- Souring the required products from manufacturer.
- Ensure conformation on leads time with manufacturer and logistics.
- Finalizing the forwarders and following up for on schedule sailing.
- Build strong relationships with International clients.
- Market research-To Analyze global market trends ,competitor activity.
Deputy Manager Grade - II
ICICI Bank
Jaipur
09.2023 - 03.2024
- Handling customer queries, requests and complaints related to products and services offered to financial institution customers
- Presenting performance reports and providing feedback to senior management on progress within the financial institution group.
- Call on given portfolio by the company regarding services and product sale related, to meet the customers and sale the product and generate revenue for the bank
- To get an opportunity to engage with high-value customers of ICICI Bank and offer 360-degree banking solutions
- Develop and implement overarching sales and customer relationship strategy, sales processes and structure, Expand and develop the customer base by onboarding new customers
- Ensuring compliance with regulatory requirements and internal policies
Operations Head & CRM
Shubham Group
Jaipur
07.2021 - 04.2023
- Maintaining collection report, daily reports, Manage MIS of all the projects & recovering payments from customers & follow ups.
- Coordination with sales team for bookings and KYC completion documentation formalities of new Booking & log in CRM, Maintaining Files and Documents Records
- Handling post sales query through emails and calls
- Co-ordination with civil team for current work stage of villa/flats and share it with customer for collection
- Raise demand letters against booked villa & flats and follow up with client for payments
- Update on CRM group about ATS & sale-deed done
- Loan Disbursement: Follow up with customer and Bank for payment disbursement
- Issuing & maintenance of ATS, Sale-Deed, send mail Payment Demand Notice Letter, interest reminder letter and Possession Letters, Cancelation acknowledgment letters
- Coordinating with internal departments to make sure issues, requests and queries are addressed and resolved in a timely manner
- Understanding of Client requirements on the deliverables of the product and clarifying on the transactional issues Internal and constructions work stage related
- Recruiting & selecting and disciplining employees, planning, monitoring, appraising, and salary slip, full & final formalities, admin work
- Communicating with each of the team member and discussing the necessary plan of action, aimed at improving the work efficiency
Manager - Sales
Fine Acres - Royal Orchid Hotels
Jaipur
11.2020 - 03.2021
- Company Overview: Regenta Spa & Resort
- Pre-sales: Generate leads by Tele-calling on the data provided by the company
- Work extensively with channel partner (approx 35 nos.) to source prospects for the villas and drive footfalls at site
- Sales: Meet clients on-site for a detailed product presentation of the villas in the luxury resort to close sales
- Engage with potential clients through regular invites to weekly/monthly events at the project
- Ensure timely resolution of all project related queries with a high customer satisfaction score
- Regenta Spa & Resort
Senior Sales Manager-To-Operations Head
Golden Globe Consultant
Jaipur
05.2015 - 11.2020
- Responsible to drive sales of residential units in ARG One - an ultra- luxury residential project - and memberships in Hospitality Empyreal Club
- Was able to sell a record 12 memberships over a 3-month period
- Worked extensively with channel partners and tele-called on the data provided by the company to source prospects and drive walk-ins at site
- Engaged with clients on-site to give detailed presentation of the offering, including walkthrough of the show facilities in the Empyreal Club
- Led sales operations related work for residential projects Shubh Villa, Shubh Nikunj and Okay Plus, including maintaining MIS data of all the projects and coordinating with the sales team for work related to application form formalities, settlement of dues, ATS & agreement of booked customers.
Business Development Manager
Marco Polo Infrazone Pvt. Ltd
11.2013 - 03.2015
- Company Overview: Project for employees of NTPC, (Semi-Govt.-ESEWS)
- Facilitated affiliation with luxury brands to co-sponsor/host events for the Affluent segment
- Responsible for registration and enrolment of memberships
- Pitched and serviced welfare schemes to members of Employee Welfare Society of Energy sector including power, coal, oil and gas and their associations
- Conducted promotional contact programs for employees of various departments of the organization
- Ensured high customer satisfaction scores on all product related queries
- Project for employees of NTPC, (Semi-Govt.-ESEWS)
Team Leader- Customer Care
Nokia Care
05.2010 - 02.2012
- Handled all customer problems with care and responsibility and ensured their timely and satisfactory resolution
- Maintained a detailed job sheet for all open customer tickets and collated feedback post resolution
- Worked in close co-ordination with our T.R.C (Technical Repairing Centre) department to ensure that all product related problems are resolved timely and to customer's satisfaction
- Maintained a good rapport with every customer, ensuring good feedback scores
Education
Post Graduate - Arts, Education
Avadh University
Uttar Pradesh01.2013
Graduate - Arts
Avadh University
Uttar Pradesh01.2011
Certificate course in M.S office & Internet -
NIIT
LucknowSkills
- Sales and Marketing
- Expertise in Sales
- Customer Relationship Management
- Business Development
- Operations Management
- Decision-making capabilities
- Retail Operations
- Resolving escalated customer issues and complaints
- Quick decision-making abilities
- Multitasking
Timeline
International Marketing- Business Development Mana
Mauni Moon multi-technologies private limited
03.2024 - Current
Deputy Manager Grade - II
ICICI Bank
09.2023 - 03.2024
Operations Head & CRM
Shubham Group
07.2021 - 04.2023
Manager - Sales
Fine Acres - Royal Orchid Hotels
11.2020 - 03.2021
Senior Sales Manager-To-Operations Head
Golden Globe Consultant
05.2015 - 11.2020
Business Development Manager
Marco Polo Infrazone Pvt. Ltd
11.2013 - 03.2015
Team Leader- Customer Care
Nokia Care
05.2010 - 02.2012
Post Graduate - Arts, Education
Avadh University
Graduate - Arts
Avadh University
Certificate course in M.S office & Internet -
NIIT