Abhishek Singh
New Delhi,DL
Summary
Seasoned Microsoft Office 365 Cloud Engineer with 7 years of extensive experience in architecting, implementing, effectively managing and optimising key components of the Office 365 suite. Proficient in handling diverse responsibilities encompassing Exchange, SharePoint, Teams, OneDrive, Intune, Jamf, Security, and Compliance. Adept at ensuring seamless collaboration and productivity for organizations by implementing and maintaining robust Office 365 solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Manager
Air India
02.2023 - Current
- Administer and maintain the M365 platform, including user management, groups, and license assignments
- Implement security controls to safeguard user accounts, data, and resources within the M365 environment
- Assist in the design, implementation, and maintenance of identity and access management systems and processes
- Collaborate with stakeholders to gather requirements and ensure proper access provisioning and deprovisioning of user accounts
- Monitor and analyze user activity to identify security risks, anomalies, or potential breaches
- Provide end-user support and troubleshooting for M365 applications, including SharePoint, Exchange, Teams, and OneDrive
- Collaborate Security teams to implement security best practices and ensure compliance with industry regulations
- Stay updated on emerging technologies and trends in the identity and access management space
- Participate in projects related to identity and access management, providing technical expertise and guidance
- Managed and administered Microsoft Intune for end-to-end device lifecycle management, including deployment, configuration, and compliance of Windows, iOS, and Android devices.
- Developed and implemented compliance policies, conditional access rules, and configuration profiles to enhance device security and enforce organizational standards.
- Collaboration between Business Users and software providers to build information and cyber security solutions
- Administered and managed Jamf Pro to streamline Apple device lifecycle management, including deployment, configuration, and security policies.
- Created and maintained custom configuration profiles, policies, and scripts to automate device enrollment and compliance management.
- Support, nurture and develop the team members' skills in all information & cyber security aspects
Senior Escalation Engineer
Concentrix
12.2021 - 02.2023
- Acted as the final escalation point for critical and complex issues across Office 365 technologies, including SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive for Business.
- Diagnosed and resolved high-priority technical roadblocks for enterprise clients, ensuring minimal disruption to business operations.
- Managed and resolved Azure AD-related queries, including user provisioning, group management, hybrid identity, and troubleshooting directory synchronization issues (AAD Connect).Supported migration projects, including tenant-to-tenant migrations, mailbox migrations.
- Collaborated with Microsoft to address multifaceted technical challenges and deliver customized solutions.
- Provided deep technical insights and root cause analysis for recurring issues, implementing long-term solutions and process improvements.
- Mentored and guided junior engineers, fostering knowledge sharing and skill development within the team.
Business Process Lead
Tata Consultancy Services
12.2018 - 11.2021
- Led a team of 8 frontline engineers supporting Office 365 technologies like SharePoint, Teams, Exchange, and OneDrive, ensuring SLA adherence and seamless service delivery.
- Acted as an escalation point for complex Azure AD and O365 issues, guiding resolution and streamlining processes through SOPs and knowledge sharing.
- Enhanced team performance through training, reporting, and collaboration, driving client satisfaction and operational efficiency.
Support Engineer
Convergys India Pvt. Ltd.
10.2017 - 12.2018
- Provided frontline support for commercial clients on Office 365 technologies, including Exchange, AD, SharePoint Online, Teams, and SGB.
- Resolved technical issues related to user management, email, and collaboration tools, ensuring client satisfaction.
- Escalated complex roadblocks to senior engineers, maintaining detailed documentation and timely follow-ups.
Education
B.Tech - Computer Science and Engineering
Dronacharya Group of Institutions
01.2017
Diploma - Electronics and Communications
Guru Tegh Bahadur Polytechnic Institute
01.2014
10th -
Gyan Mandir Public School
01.2010
Skills
Compliance Management
Powershell
O365 Administration
Intune Management
Jamf
Certification
- ITIL V4 Certified
- Jamf 100
- O365 Administration : Linkedin
- PowerShell Foundation : Linkedin
Personal Information
Date of Birth: 28/06/1994
Timeline
Associate Manager
Air India
02.2023 - Current
Senior Escalation Engineer
Concentrix
12.2021 - 02.2023
Business Process Lead
Tata Consultancy Services
12.2018 - 11.2021
Support Engineer
Convergys India Pvt. Ltd.
10.2017 - 12.2018
B.Tech - Computer Science and Engineering
Dronacharya Group of Institutions
Diploma - Electronics and Communications
Guru Tegh Bahadur Polytechnic Institute
10th -
Gyan Mandir Public School
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