Biswajit Parida
Sr. Lead Technical
Kolkata
Summary
Results-driven IT specialist with 8+ years in customer support and network administration. Strong skills in hardware/software troubleshooting, system maintenance, and security enforcement. Knowledgeable in SonicWall, Cisco, and Aruba technologies, alongside proficiency in Microsoft Office and design software. Proven track record in optimizing IT operations and improving client satisfaction through effective communication and team leadership.
Overview
9
9
years of professional experience
8
8
Certificates
3
3
Languages
Work History
Sr. Lead Technical
Salescom Services
11.2023 - Current
- Administered and monitored comprehensive IT infrastructure including servers, networks, firewalls, and endpoints to ensure 99.9% system availability and robust security.
- Maintained detailed records of IT assets, consumables, and networking peripherals; optimized procurement and lifecycle management, reducing asset downtime by 15%.
- Conducted periodic audits of IT subscriptions and licensing, ensuring 100% compliance and achieving cost savings of up to 20%.
- Supervised Microsoft 365 administration, handling Exchange Online, Teams, OneDrive, SharePoint, Purview and Compliance to guarantee smooth operation and effective user support for more than 500 users.
- Managed and optimized SharePoint environments, enhancing collaboration and document management efficiency by 30%.
- Executed successful mailbox migrations from on-premises and other platforms to Microsoft 365, completing projects ahead of schedule with zero data loss.
- Managed Microsoft Entra (Azure AD) identities, user groups, access policies, and authentication methods to enforce secure access protocols.
- Configured and administered Microsoft Intune for device enrollment, application deployment, and security policy enforcement, improving endpoint compliance by 25%.
- Deployed security baselines, conditional access policies, and compliance controls aligned with organizational standards, strengthening overall security posture.
- Oversaw network and security infrastructure to ensure secure, reliable connectivity and data protection across the enterprise.
Senior Executive Engineer
Total Environment
01.2020 - 10.2023
- Responsible for managing all aspects of system infrastructure including Firewalls, switches, VPN, Antivirus, AWS, Access points, Documan Server, and DHCP Servers, etc.
- Provides application support for the Microsoft Office application suite, Office 365, Microsoft Teams, Outlook, Sharepoint, OneDrive, AutoCAD, Revit and Sketchup.
- Better internet connectivity with bandwidth upgrades and access point upgrades.
- Hold meetings at the management level (SPRINT meeting).
- Providing management and support for the subsidiary's IT infrastructure and employees.
- MAC and Windows hardware and operating system support.
- Maintain documentation of employee entry and exit procedures, firewall configuration and policy updates, switch port configurations, and access point MAC IDs.
- Provides access to Sharepoint, on-premises storage servers, and AWS based on user needs.
- Technical support for onsite users, remote users, and users and customers in the United States.
- Create domain usernames, assign assets, and grant new users access to storage servers.
- Perform backups of assigned assets, email servers, OneDrive, and remove profiles from AD servers and Office 365 during employee exiting process.
Customer Support Engineer
M Intergraph Systems
12.2018 - 12.2019
- Provide customers with technical support for desktop, network, Outlook, and network printers.
- Track asset details at customer sites.
- Hardware spare parts maintenance in IT store.
- On-site preventive maintenance.
Desktop Support Engineer
Gita Infovision Pvt Ltd
03.2017 - 11.2018
- Provide customers with technical support for desktops, laptops, and network printers.
- Installation of desktop and network printers at site.
- Acquire new customers for the company.
Education
Bachelor of Science - Science
Utkal University
Bhubaneswar05.2016
High School Diploma - Science
Christ College
Odisha06.2013
High School Diploma -
Sri Aurobindo School of New Thoughts
Odisha01.2010
Skills
Infrastructure & cloud operations
Office productivity suite
Cloud identity management (Azure)
Enterprise mobility management (EMM)
Cybersecurity infrastructure
Workflow Automation Solutions
AWS essentials
EDR/MDR solutions
Mobile Device Management
Certification
Advanced Email Encryption Technical Certification
Timeline
Advanced Email Encryption Technical Certification
01-2025
Omada Certified Network Administrator (OCNA) Wireless
11-2024
Zyxel Certified Network Engineer
05-2024
Certified Professional: Kaspersky Endpoint Security Cloud (040.16)
03-2024
Sr. Lead Technical
Salescom Services
11.2023 - Current
Git fundamentals
09-2023
CLOUD COMPUTING. (LINUX, AWS, DEVOPS) TRAINING
07-2023
Cisco CCNA 200 120 The Complete Course
03-2021
CompTIA Cloud+ Basic
02-2021
Senior Executive Engineer
Total Environment
01.2020 - 10.2023
Customer Support Engineer
M Intergraph Systems
12.2018 - 12.2019
Desktop Support Engineer
Gita Infovision Pvt Ltd
03.2017 - 11.2018
Bachelor of Science - Science
Utkal University
High School Diploma - Science
Christ College
High School Diploma -
Sri Aurobindo School of New Thoughts
Languages
English
Hindi
Odia