Open To Work
MD KADIR
Customer Support Associate
Kolkata,West Bengal
Summary
Multi-skilled professional with expertise in accounting, sales, and customer support. Proven ability to leverage financial knowledge and communication skills to drive business growth and enhance client retention. Committed to delivering exceptional customer service and fostering strong client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SDS Associate
Amazon
05.2024 - Current
- Resolved customer inquiries and troubleshooting issues across phone, email, and chat channels.
- Maintained high levels of customer satisfaction through effective communication and timely solutions.
- Documented customer interactions to enhance support tracking and reporting.
- Collaborated with internal teams to ensure seamless support experiences for customers.
Relationship Executive
Calibher Business Support Services Pvt. Ltd.
01.2024 - 03.2024
- Cultivated and maintained strong client relationships to ensure satisfaction and loyalty.
- Served as primary point of contact for clients, addressing issues and inquiries.
- Identified customer needs and recommended relevant products to enhance experience.
- Resolved client concerns promptly to uphold service excellence.
Staff Accountant
CA Tanweer Alam & Co.
09.2022 - 02.2023
- Conducted 3-month training as Accountant, developing substantial understanding of ITR processes, GST Returns, and comprehensive bookkeeping techniques.
Education
Bachelor of Commerce With Honours - Financial Accounting
University of Calcutta
Kolkata, India08.2024
Commerce - Accounts, Commerce, Economics And Mathematics
Loyola High School
Kolkata, India 05.2021
Skills
- Project management
- Public relations
- Team collaboration
- Time management
- Leadership skills
- Effective communication
- Critical thinking
Certification
- Estelle Darcy Wardiere Inc. / CTO Phone: 123-456-7890 Email: hello@reallygreatsite.com
- Harper Richard Wardiere Inc. / CEO Phone: 123-456-7890 Email: hello@reallygreatsite.com
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
English (Fluent)
Hindi (Fluent)
Bengali (Basics)
Timeline
SDS Associate
Amazon
05.2024 - Current
Relationship Executive
Calibher Business Support Services Pvt. Ltd.
01.2024 - 03.2024
Staff Accountant
CA Tanweer Alam & Co.
09.2022 - 02.2023
Bachelor of Commerce With Honours - Financial Accounting
University of Calcutta
Commerce - Accounts, Commerce, Economics And Mathematics
Loyola High School
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