Ivan Clifford
Data Analyst
Bengaluru,KA
Summary
Dynamic professional with a proven track record at Wells Fargo, enhancing team collaboration and streamlining processes for increased efficiency. Expert in data visualization and predictive analytics, with a knack for analytical thinking and complex problem-solving. Demonstrated success in improving customer satisfaction and maintaining high safety standards across diverse roles.
Overview
10
10
years of professional experience
4
4
Languages
Work History
ESOC Analyst Employed for Wells Fargo
Jaguar Security Services
10.2021 - 01.2025
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Tech Support Engineer
CSS Corp Private
03.2020 - 06.2021
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Project Engineer
Valli Engineering Company
01.2019 - 01.2020
- Conducted site inspections to verify adherence to regulatory standards and codes, maintaining a strong compliance record throughout all projects.
- Increased safety standards by conducting thorough risk assessments for each project phase.
- Established strong working relationships with local utilities providers, facilitating efficient coordination during utility connections or upgrades.
- Managed subcontractor relationships, ensuring timely delivery of services and alignment with project objectives.
Business Development Executive
Zoondia Software Solution
01.2018 - 12.2018
- Built strong relationships with clients, leading to increased customer satisfaction and positive business prospects.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business solutions.
Workshop Supervisor
Renault-India
07.2015 - 12.2017
- Implemented preventive, corrective, and predictive maintenance policies.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
- Conducted regular safety audits of the workshop facilities identifying potential hazards and ensuring compliance with OSHA regulations.
Education
Master of Technology - Data Science And Machine Learning
P.E.S University
Bengaluru, India 04.2001 -
Bachelor of Technology - Electrical And Electronics Engineering
S.R.M University
Chennai, India 04.2001 -
Skills
MS Excel
Timeline
ESOC Analyst Employed for Wells Fargo
Jaguar Security Services
10.2021 - 01.2025
Tech Support Engineer
CSS Corp Private
03.2020 - 06.2021
Project Engineer
Valli Engineering Company
01.2019 - 01.2020
Business Development Executive
Zoondia Software Solution
01.2018 - 12.2018
Workshop Supervisor
Renault-India
07.2015 - 12.2017
Master of Technology - Data Science And Machine Learning
P.E.S University
04.2001 -
Bachelor of Technology - Electrical And Electronics Engineering
S.R.M University
04.2001 -
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