IYYAPPAN E
Senior System Administrator
Chennai,TN
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Holding 06 years of progressive IT experience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior System Administrator
CHANGEPOND
Chennai, TN
07.2023 - Current
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Streamlined IT processes for increased efficiency through automation of routine tasks.
- Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
- Mentored junior administrators, fostering professional growth and strengthening team dynamics.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Technical Service Analyst
RR Donnelly and Sons
Chennai
05.2021 - Current
- Actively working with client's requirement and supporting to VDI Infra, active directory, configuration management, network device maintenance, call handling and server patching support as a level 02 support.
- Troubleshooting the desktop, laptop, printer, Hardware/software technical issue based on the ticket created Having knowledge of ticketing tools and maintaining the daily tracker to monitor the issue and providing end point resolution to the client.
- Prominently working as a subject matter expert and providing knowledge transfer to the newly employed. Created knowledge base document for the team.
- Demonstrated leadership skills in managing projects from concept to completion.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
Technical Support
Tech Mahindra Limited
Chennai
03.2020 - 08.2020
- Creating and managing IT Hardware and Software issues over ITIL framework application and handling calls with clients
- Troubleshooting desktops/laptops and monitor the clients over enterprise login over Calls.
- Creating & Managing groups, shared mailbox, Active directory and Identity Management
- Supported as a Single Point of Contact to users as Level 1 and handled user's machine via remote instantly.
Member of Technical Staff
Hcl Technologies Limited
Chennai
01.2018 - 07.2019
- Troubleshooting desktops/laptops and monitor the clients over enterprise login over Calls,
- Mails and Chats
- Creating & Managing groups, shared mailbox, Active directory and Access Management
- Supported as a Single Point of Contact to users as Level 1 and handled user's machine via remote instantly
- Supporting as system admin, planned, implemented and maintained windows domain-based infrastructure
- Monitored employee tasks to gauge business functions and inefficiencies
- Developed technical requirement documentation for new software products
Customer Service Associate
First Source Limited
Chennai
10.2016 - 07.2017
- Handled Airtel Corporate Postpaid customer's basic issues and queries wide email and call
- Worked in L2 complaints, which based on resolving critical issues, interacting with clients through Microsoft Outlook and resolving the same
- Resolving and handling customer compliant and queries.
Education
B.E - Computer Scienceand Engg
Einstein College OfEngineering
Tirunelveli, TN 01.2011 - 01.2015
Skills
Active Directory management
System upgrades
Technical support
Troubleshooting
Windows administration
Program installations
IT security management
Configuration management
Patch management
Incident management
ITIL framework
New program installations
Accomplishments
- Achieved the small term goal by completing given tasks with accuracy and efficiency.
Timeline
Senior System Administrator
CHANGEPOND
07.2023 - Current
Technical Service Analyst
RR Donnelly and Sons
05.2021 - Current
Technical Support
Tech Mahindra Limited
03.2020 - 08.2020
Member of Technical Staff
Hcl Technologies Limited
01.2018 - 07.2019
Customer Service Associate
First Source Limited
10.2016 - 07.2017
B.E - Computer Scienceand Engg
Einstein College OfEngineering
01.2011 - 01.2015