J Charan Jyothi
Bengalure
Summary
Over 5 years of experience in resource management and system administration, specialising in data analysis and performance reporting. Expertise in managing recruitment processes and improving employee relations to create a positive workplace culture. Delivers actionable insights that inform strategic workforce decisions and enhance resource allocation efficiency.
Overview
7
7
years of professional experience
Work History
Resource Management Consultant
Tata Consultancy Services
Bangalore, India
09.2021 - 04.2025
- Supported bench associates by providing guidance and assistance.
- Aligned team members to meet resource demands effectively.
- Facilitated external hiring in accordance with bench resource availability.
- Guided bench associates in identifying and pursuing career goals.
- Delivered performance reports to management teams for review.
- Collected skills and aspirations from bench associates to inform development plans.
- Managed workforce planning to optimise resource allocation and staff deployment.
- Monitored employee overtime and workload, escalating concerns for review.
- Coordinated weekly recruitment meetings with input from various teams.
- Collaborated with HR to identify skill gaps and plan recruitment or training.
- Facilitated meetings with stakeholders to review resource allocations and project progress.
- Resolved employee relations issues related to company policies and grievances.
System Administrator
Tata Consultancy Services
Hyderabad, India
11.2017 - 11.2019
- Monitored system performance using advanced tools, proactively identifying and resolving issues.
- Managed support tickets through IT management system Impulse, ensuring timely assignment and escalation of issues.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Managed support tickets through IT management system Impulse, ensuring timely assignment and escalation of issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided end-user support and training, enhancing staff productivity through the efficient use of technology.
- Documented system configurations and changes, providing a reliable reference to support effective troubleshooting.
- Updated system administration policies and procedures, ensuring alignment with current best practices for operational efficiency.
- Documented system configurations and changes, providing a reliable reference to support effective troubleshooting.
- Identified and resolved outages to maintain system reliability.
- Reviewed new software releases to ensure optimal system functionality.
- Controlled network usage through effective management of master consoles.
- Responded quickly to logged requests and incidents, achieving service KPIs.
Education
Master of Science - Statistics
Sri Venkateswara University
Tirupati, IN-AP01-2021
Bachelor of Science - Maths, Statistics, Computer Applications
Vasavi Mahila Kalasala
Kurnool, AP01-2017
Certificate of Higher Education - Intermediate
Narayana Junior College
Hyderabad, TG01-2014
GCSEs - SSC
L.R.G Vidyalayam
Hindupur, APSkills
- resource allocation
- workforce planning
- data analysis
- strategic planning
- employee relations
- customer engagement
- negotiation expertise
- team collaboration
- leadership skills
- effective communication
- relationship building
- cultural awareness
- positive mindset
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Accomplishments
- Contributed to bench reduction initiatives, optimizing resource utilization by 15–25% through effective demand–supply alignment.
- Streamlined weekly reporting workflows by eliminating redundancies and consolidating processes, improving efficiency and turnaround time.
- Earned a spot award for promptly resolving critical issues.
Timeline
Resource Management Consultant
Tata Consultancy Services
09.2021 - 04.2025
System Administrator
Tata Consultancy Services
11.2017 - 11.2019
Master of Science - Statistics
Sri Venkateswara University
Bachelor of Science - Maths, Statistics, Computer Applications
Vasavi Mahila Kalasala
Certificate of Higher Education - Intermediate
Narayana Junior College
GCSEs - SSC
L.R.G Vidyalayam