Kumar Animesh

Role: Head of Resource Management & SSO (Sales Support Organization)

Responsibilities (RMG):

• Successfully set up Resource Management Group and managed the entire scale of the RM function
• Currently managing resourcing and fulfillment for India & US
• Ensuring effective allocation and resource billability are aligned with SoW and monitoring resource allocation basis the deadline
• Created various RM policies and processes to ensure effective resource fulfillment and their utilization
• Maintaining and driving resource profile repository for onshore and offshore consultants and keeping them up to date
• Bench Management:
• Proposing other available resources to sales reps for their matching open demands
• Work with the finance & delivery team for the status update
• Tracking onboarding in-progress cases to make sure it is aligned with bench policy
• Demand Management:
• Tracking multiple stages of each demand along with the ageing
• Provide periodic updates to sales reps regarding their open demands
• Coordinate with the recruitment team to get updates on the hiring pipeline
• Managing various analysis, trends & reports for the leadership team. E.g., Bench Report & Analysis, Availability Report, Open Position Analysis, BVG (Budget vs Actuals)
• Validation of open demand with Sales Rep & Delivery Heads on a regular basis to ensure focused fulfillment
• Keeping track of supply channels – Bench, Buffer, Roll-offs, Fresher, Internal Project & Hiring Pipeline

Responsibilities (SSO):

• New Customer Setup & Maintenance
• Sales Support with recruitment and onboarding
• Ongoing Customer Maintenance and SOW Creation and Tracking
• HRBP Role in assisting Sales Reps
• RMG Role in assisting Sales Reps

Role: Head of Resource Management

Responsibilities:

• Successfully set up Resource Management Team and managing entire scale of RM function
• Data governance: ensuring effective allocation and resources billability are aligned with SoW and Monitor resource allocation basis the deadline
• Currently managing resourcing and fulfillment for India, US, Canada, Europe
• Capacity Plan: Managing bottom-up projection for vertical, practice & BEF and creating hiring plan for recruitment team
• Managing various analysis & trends for the leadership team. E.g. “billability, onsite-offshore ratio, overall-buffer/oversight/BEF trends”
• Collaborate with Leadership, Customer Success & New Sales team to understand and plan resource requirement based on revenue projection
• Manage end to end demand and supply management. Review deal value, gross margin, SoW scope and timeline.
• Validation of open demand with Vertical Delivery Head, Account Head & Practice Head on a regular basis to ensure focused fulfillment
• Keeping track of supply channels – Bench, Buffer, RORO, Fresher, Internal Project & Hiring pipeline
• Develop weekly, monthly, quarterly, and annual reports for the Executive team with KPI's including total projects billed, total clients billed, billable vs. non-billable utilization, billable employee headcount, hours inventory, etc.
• Proficient in analyzing & negotiating 3rd party tool, currently program managing an implementation of a PSA – Professional Service Automation. This will bring “Scoping the deal, Demand & Supply Management, Resource Allocation, Skills & Competency Management & Recruitment” at one place.
• Managing campus hires training for 3 months and their project allocation post training.
• Knowledge of “project type (Fixed, T&M, Retainer), BU, Vertical, Practice along with P&L (GM, COD & PPC etc.)
• Closely working with recruitment team to assess, analyze & fix the gap if any while hiring. Also, working on creating onboarding experience for external talent and doing RCA for surge in decline ratio
• Ensuring org level balanced pyramid to provide mix of talent and expertise

Role: Account Partner – International Business

Responsibilities:

• Advise on global fulfillment strategy for IB vertical accounts
• Assess trends in demand, monitor win rates and on-time fulfillment for high-activity accounts
• Service requests for client managed, staffing contracts and Corporate IT projects
• Triage and assign requirements to internal, external and subcontractor sourcing teams
• Responsible for staff rotations and managing career aspirations
• Manage bench/reassignment process and monitor cost impact to SBU
• Facilitate weekly account demand calls and fortnightly IB vertical reviews
• Lead staffing process and provide input for strategy during the pursuit cycle
• Strategize ways to fulfill the Staffing requirements across IB vertical
• Refer to the forecast information from SalesForce.com tool and work with CDE, Sales to understand the requirements better and prioritize
• Scheduling Global kick off calls for new logos / new projects
• Work with Practice constantly in proposing possible internal options
• Engage other Staffing teams as required
• Negotiate with the teams in prioritizing Internal Placements vs External
• Training the new requestors for raising Resource Requests (RRs)
• Assigning the RRs to the proper channels based on triage rule
• Highlight potential risk in filling the needs well in advance
• Work with HR BPs / Practice in consistently appraising the bench situation
• Proactively market bench / risk resources

Responsibilities:

Roles: Lead Associate

• Performing resource planning and project allocation.
• Allocating demands to resources based on their experience and skills through internal channel and bench resources.
• Managing Stakeholder, taking their concerns and interest into account to improve business relationship.
• Performing capacity planning and demand forecasting with the leadership team.
• Maintaining of Trackers pertaining to Employee Refusals / Project Rejections and other reasons for resource provided.
• Various report generation on daily and weekly basis.
• Generating adhoc reports as requested by leaders.
• Creating and reviewing utilization report of the resources.
• Managing Leave Management System (LMS) tool for all the resources.
• Planning mandatory trainings for all the new joiner and L&D training for all the existing resources on quarterly basis.
• Evaluating performance of direct reports on weekly basis and supporting them in meeting their commitments.
• Providing career counseling and coaching to direct reports.
• Promoting productive work environment and secure future work opportunities.

Process

Roles and Responsibilities:

• Prepares intraday reports on staff attendance.
• Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting
• Manages changes to scheduling to ensure adequate daily resource coverage
• Communicate with management and operations team to ensure compliance with company standards
• Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures
• Processes management requests for modifications of scheduling events (meetings/training, etc.)
• Provides analytical support for special projects
• Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
• Communicates and works with staff members, management, Human Resources, and Accounting
• Performs any other related duties as required or assigned
• Implement and analysis data to create daily, weekly, monthly, and quarterly reports like, Manned Hours Report, Productivity Reports, and Daily Inventory Reports etc.
• Managing the Monthly, Weekly & Daily Reports Creating in MS-Excel through in depth analysis and producing the actionable information
• Generating & maintaining day to day MIS Data and updating the management
• Receiving and downloading data from different - different sources cleaning and formatting data using by EXCEL
• Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data
• Updating Data Tracker and MIS Dashboard on daily and weekly basis

Responsibilities: (Resource Management)

• To fulfill the resource demand work on internal channels like bench & resources rolling off projects
• Working with the delivery leads and resolving their quires
• Working with the Central Scheduler for the fulfilling our demands on right time and on right date
• Also work with Recruitment, Contract staffing, Employee Referral to get resources mapped to open demands to fulfill the demands as well
• Work with Executive team on SOURCING STRATEGY for new projects/Ramp Up and give them a brief data about availability and suggest on location & channel for faster fulfillment of open positions
• Various report generation on daily or weekly basis Prepare headcount check and tracker report