Summary

Overview

Work History

Education

Skills

Certification

AWARDS & ACCOLADES

Timeline

Swikrita Patro

ASSOCIATE DIRECTOR

Bangalore

Summary

Excellent blend of analytical skills, technical (IT) background and leadership ability Qualified IT professional with over 19 years of experience in managing client related projects, implementing organizational best practices in day to day operations across diverse organizational domains. Distinguished holder of multiple awards & appreciations for enhancing client satisfaction through exemplary service delivery across professional career; exploring challenging senior managerial assignments with a professionally managed organization

Overview

years of professional experience

Certifications

Languages

Work History

Associate Director:-Resource Management Group

ACL Digital-An ALTEN Group company

02.2017 - Current

Currently heading the resource management group dedicated to capacity planning, forecasting, bench management, skills management, and talent development.
Risk identification and relevant communication to respective stakeholders.
Talent development through upskilling and reskilling.
Managing and presenting the real-time dashboards with the Key Performance Indicators.
Presenting the cost analysis data to leadership on bench deployment and external hiring.
Maintaining and keeping track of training hours mandates resources.
Innovation of the employee engagement program to enhance employee morale and help employee retention.
Proactively liaise with the delivery team and sales on bench deployment.
Implementation of bench policy and effective RMG process implementation for streamlining the function.
Taken initiatives on creating the internal job portal for talent view across business units, which is the first of its kind for the organization, where employees can directly view the job board and apply, and where the application progress can be notified and tracked.
- Launched the comprehensive resource management portal with advanced functionalities and integration with the Skills Management Portal.
Launched the innovative skills management system for the 'Unified Skill and Resource View' across the entire organization, providing real-time, pertinent metrics at the click of a button. For team-specific and organization-wide metrics, categorized by industry, technology partner, skills, and profile, and further broken down to display metrics for resources based on experience level, location, and role.
I have taken the initiative to launch the learning tool for upskilling and reskilling, with different tracks of learning methods and an innovative tracking system, along with an enhanced virtual classroom option.
I have implemented the employee engagement program and built a system to track time spent on each activity, along with timesheet management.
Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Led teams of personnel, supervising daily performance, as well as training and improvement plans.
Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Consulting Operations Manager

Appirio India Cloud Solutions Pvt. Ltd., Jaipur

07.2014 - 04.2016

Render consultancy to the management in implementing effective controls based on identified areas of risk as well as optimizing resource utilization for enhancing operational efficiency and organizational bottom lines
Collaborate with the management in preparing estimates as well as planning for headcount requirements
Focus on effectively resolving business level escalations with senior level Leaders
Maintain updated Heatmap (Performance Management); evaluate weekly/ monthly customer/ client scorecard
Interact with finance for spearheading quarterly planning & review process as well as defining/ managing long-term cross organizational strategy
Function as member of the talent, transformation and diversity team involved in maintaining optimized staffing structure across the business practice for accomplishing business targets
Liaise with HR business engagement managers for developing HR business plans encompassing talent, transformation and diversity
Coordinate with various support teams in managing IT infrastructure projects in compliance to project delivery schedules and other SLA parameters
Define/ implement career framework, procedures and policies. Ensure compliance to projected headcount budgets
Generate awareness on usage of RM tools like Propel and Clarity, SFDC reporting
Expertise: Management Consultancy ~ Operations Excellence ~ Project Coordination ~ Finance/ HR Support Resource management, Learning and development
Accomplishments:
Bagged Disney Award & Appreciation for managing critical issues and implementing effective remedial measures
Recipient of Award from South Asia HR Director of INTEL

Resource Manager

EMC Software and Services India Pvt. Ltd., Bangalore (Current Dell EMC)

10.2011 - 06.2014

Set up/ manage organizational resource management service order process for consultant service order lifecycle management using RM tools like clarity and Propel
Involved in hard booking & soft booking of resources. Participated in data integrity audits for systems for rendering accurate information to management teams
Guided the resourcing team in enhancing consultant utilization by aligning current/future bench consultants with engagement opportunities
Enhanced resource/ internal customer satisfaction by effectively resolving reported issues
Collaborated with various support teams in maintaining seamless operations by breaking down silos
Partnered with the senior management in defining resource management strategies and business plans based on organizational best practices
Involved in development of systems, programs & processes to align resource management to organizational business strategies
Expertise: Resource Optimization ~ Process & Procedure Development ~ Recruitment & Talent Management

Project Coordinator

IBM India Pvt Ltd., Bangalore

04.2010 - 10.2011

Functioned as Project Coordinator for IT Infrastructure Projects. Collaborated with Account Project Managers in developing large scale IT Infrastructure projects
Coordinated day to day project activities encompassing Application Migration, Data Migration/Up gradation and New Hardware Build
Maintained updated “Project Management system” for maintaining updated project status and documentation
Prepared project schedule and estimates in collaboration with BFM (PM)
Worked on delegated project scope, prepared/ evaluated project plans from various stakeholders
Interacted with the project lead based on project and operational requirements
Participated in project meetings & status updates with Clients, Service Delivery Manager and Project team. Optimized resource utilization for enhancing project profitability
Conducted Business as Usual (BAU) and Fast Response Unit (FRU) checks for servers
Incorporated Minutes of Meetings (MoM). Updated issues via issue log. Conducted project/ audit reviews
Prepared hardware planning/ facilities for arranging free ports, set up port to port cables to be laid and patched at switch end/server end, to move Server to designated space at Server Farm and create additional power or racks
Managed procurement by coordinating with sourcing buyers
Worked on Project Management Tools: Program Operations Support Tool, Service Activation and De-activation Tool (SA&D), Change Management Tools: USC Change Management, IBM Manage now R1 Tool, IBM Maximo
Expertise: Project Coordination ~ SLA Compliance ~ Client Interaction

Analyst

Oracle India Pvt Ltd, Bangalore

11.2006 - 02.2010

Rendered global technical support to Oracle customers on various Oracle products for version updates
Worked on Oracle Order Management Tool, E-Business Suite 11i /12i, Teleservice, Service Portal, Metalink, OTN (Oracle Technology Network), Product Release Group (PRG) and recently launched ORION tool
Identified discrepancies of products in high value deals with valued customer or clients. Booked orders in the Order Management (E-Business Suite R12) based on customer license requirements
Generated shipment verification multi organizational report and assigned tasks to team members as a QMON (Queue Monitor)
Prepared/ presented various status reports to the senior management and other stakeholder to enable effective decision making
Participated in conference calls with other teams for product updates and releases. Prepared/ presented desk manuals based on business as well as operational requirements
Expertise: Technical Support ~ Oracle Products ~ Reporting & Documentation
Accomplishments:
Winner of YAR Award for exemplary service delivery

Intern (HR GROUP)

Intel Technologies India Pvt Ltd

07.2005 - 07.2006

Education

Post-Graduation in Business management (PGCBM) - Organizational Behaviour,Human Resource Management

Xavier Institute Of Management

Bhubaneswar

01-2011

B.Com - Financial Accounting,Statistics,Business Law

Berhampur University

Berhampur

01-2001

Skills

Workforce optimization

Effective conflict resolution

Organizational capacity planning

Talent solutions and development

Process optimization

Workforce transition and solution design

Resource Optimization

Enhancing workforce capabilities

Cross-functional collaboration

Team & People Management

Data-driven decision making

Coaching and mentoring

Process improvement

Resources allocation

Human resources management

Strategic planning

Stakeholder engagement

Workforce planning

Organizational development

Team collaboration and leadership

Strategic leadership

Strategic decision-making