Tabassum A
Chennai
Summary
Dynamic resource management professional with a proven track record at Tata Consultancy Services, excelling in demand fulfillment and workforce planning. Successfully deployed skilled associates to drive revenue growth and enhance utilization rates. Adept at candidate screening and employee engagement, ensuring alignment with business needs and stakeholder expectations.
Overview
13
13
years of professional experience
Work History
Resource Management Group
Tata Consultancy Services
Chennai
02.2018 - Current
- Managed multiple projects and staffing to efficiently fulfill open requirements.
- Developed fulfillment plans for sold demand and presented results to stakeholders.
- Handled allocation and deallocation processes based on dynamic business needs.
- Deployed skilled associates to meet open requirements, driving revenue growth.
- Proactively engaged in resource deployment during business ramp-down to achieve target utilization rates.
- Gathered job descriptions, bill rates, and margin details through stakeholder collaboration.
- Prepared presentations and dashboards on high-risk requirements for weekly leadership updates.
- Updated business leaders on staffing needs and project plans using talent deployment strategies.
Insurance Claim (Bank)
Tata Consultancy Services
Chennai
04.2016 - 02.2018
- Conducted verification of insurance deductions for customers at CITI Bank.
- Identified discrepancies in insurance amounts leading to incorrect deductions.
- Facilitated repayment process for customers affected by insurance errors.
- Ensured compliance with banking regulations regarding insurance payments.
Home Mortgage
Tata Consultancy Services
Chennai
11.2014 - 04.2016
- Managed home mortgage processes at CITI Bank, ensuring compliance with regulations.
- Coordinated asset acquisition by bank following court orders for unpaid loans.
- Oversaw payment of essential expenses such as electricity, maintenance, and cleaning.
- Calculated total expenses and outstanding loan amounts to provide accurate financial updates to the bank.
Market Research
Tata Consultancy Services
Chennai
06.2014 - 11.2014
- Categorized advertisements from radio, TV, and magazines into appropriate brands.
- Identified advertisement descriptions for accurate documentation.
Analyst
Accenture solutions pvt ltd
09.2012 - 06.2014
- Worked in Health care process.
- Updated the Provider information in the database of the Australian.
- Maintaining the Credit Worthiness of the client.
- Dealing the several transition like 1. New Add (Update the provider in a new group of Hospital) 2. Demographic (We can change the provider if any case of address change) 3. Term (We can term the provider in the case of death of the provider)
Education
B.Sc - Computer Science
Jaya College of Arts & Science
Thiruninravur01.2012
Higher secondary -
RM Jain Vidhyapeeth Higher Secondary School
Thiruvallur01.2009
Matriculation -
Bharathi Matriculation School
Thiruvallur01.2007
Skills
- Demand fulfillment
- Resource management
- Employee engagement
- Bench management
- Candidate screening
- Workforce planning
- Internal staffing
Languages
English, Tamil, Hindi
Highlights
- Received on the spot award from business cluster for closing the critical business requirement.
- Achieved 100% fulfillments in Q1, Q2 and Q3 2024.
- Achieved top performer award in 2023 and 2024.
- Received star of the month award for 5+ times.
Timeline
Resource Management Group
Tata Consultancy Services
02.2018 - Current
Insurance Claim (Bank)
Tata Consultancy Services
04.2016 - 02.2018
Home Mortgage
Tata Consultancy Services
11.2014 - 04.2016
Market Research
Tata Consultancy Services
06.2014 - 11.2014
Analyst
Accenture solutions pvt ltd
09.2012 - 06.2014
B.Sc - Computer Science
Jaya College of Arts & Science
Higher secondary -
RM Jain Vidhyapeeth Higher Secondary School
Matriculation -
Bharathi Matriculation School
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