Jones Vivek
Manager - Resource Management
Bangalore
Summary
Seasoned Resource Management professional with over 13 years of experience in managing workforce operations and capacity planning for global service delivery teams. Expertise in resource optimization, utilization management, and demand-capacity alignment to support business growth and operational scalability. Strong record of driving stakeholder engagement, compliance governance, and process improvement initiatives that enhance resourcing efficiency and organizational effectiveness.
Overview
14
14
years of professional experience
Work History
Manager - Resource Management (US Audit Services)
KPMG GDC
03.2024 - Current
- - Drive end-to-end resource management operations, aligning workforce capacity with business priorities.
- - Manage strategic staffing and pre-scheduling through proactive planning, aligning open requests with internal capacity basis skillset, level, and other metrics to ensure timely fulfillment of engagement requirements.
- - Collaborate with onshore resourcing teams to communicate staffing updates, address capacity challenges, and provide updates about new hires, attrition, and training plans.
- - Govern scheduling processes to prevent overbooking, resolve allocation conflicts, and maintain data accuracy in resourcing tools.
- - Partner with business leads to provide staffing solutions for ad hoc, critical, and priority engagements.
- - Prepare and deliver stakeholder reports including headcount analysis, utilization, variance, and availability metrics to support leadership insights.
- - Ensure adherence to SOQC norms and internal compliance requirements across staffing, scheduling, and reporting functions.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager - Resource Management
EY Global Delivery Services
08.2015 - 02.2024
- - Drove end-to-end resourcing operations across US and APAC Tax functions, ensuring optimal alignment between engagement demands and available workforce capacity.
- - Partnered with leadership and service line teams to forecast workforce requirements, manage staffing demand and supply pipelines, and support hiring decisions based on business needs.
- - Executed internal redeployments and cross-skilling initiatives to balance workloads and minimize bench time.
- - Monitored utilization trends and performed variance analysis (plan vs. actuals) to assess team performance, improve efficiency, and drive resource optimization.
- - Supported workforce ramp-up planning for new and transitioning engagements to ensure timely staffing readiness.
- - Developed and maintained detailed reports and dashboards on utilization, headcount, and open demand to enhance visibility for leadership.
- - Drove process improvement and automation initiatives using internal RM tools to enhance scheduling accuracy and reporting consistency.
- - Managed a team of Resource Management Seniors and acted as the point of escalation for staffing priorities, ensuring timely resolution and alignment with business objectives.
Resource Management & Allocation Roles
Tech Mahindra / Syntel / Unimoni
01.2012 - 07.2015
- - Supported end-to-end staffing coordination, bench management, and hiring alignment across delivery teams.
- - Monitored workforce availability and redeployment to ensure optimal utilization of resources.
- - Coordinated with business teams and recruitment partners to meet project fulfillment timelines.
- - Maintained accurate resourcing and allocation reports to support decision-making and operational continuity.
Education
MBA - Human Resources
VIT University
VelloreB.Tech - Information Technology
Anna University
ChennaiSkills
Strategic Capacity Planning
Timeline
Manager - Resource Management (US Audit Services)
KPMG GDC
03.2024 - Current
Assistant Manager - Resource Management
EY Global Delivery Services
08.2015 - 02.2024
Resource Management & Allocation Roles
Tech Mahindra / Syntel / Unimoni
01.2012 - 07.2015
MBA - Human Resources
VIT University
B.Tech - Information Technology
Anna University