Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic

Rohit Jaiswal

Summary

Dedicated and motivated professional with over 14 years of experience in workforce and demand management, strategic business planning, and capacity planning. Proven expertise in resource management, data-driven decision-making, and optimizing operations to achieve organizational goals. Skilled in stakeholder management, team leadership, and continuous process improvement with a strong track record of delivering measurable results in dynamic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager - Resource & Demand Management

BT
09.2019 - Current
  • Lead a team of six resource specialists to manage headcount, budget forecasting, and resource utilization for 6500+ FTEs across multiple geographies
  • Developed medium-term planning strategies to align resource management with organizational goals
  • Governed headcount variance, resource approvals, and workforce efficiency, reporting directly to Directors and the Managing Director
  • Conducted resource capacity planning to meet dynamic operational demands while adhering to budget constraints
  • Delivered actionable insights through HR analytics, improving workforce planning efficiency
  • Introduced and managed resource management best practices, staying updated with industry trends
  • Managed transformation programs with Finance, HR and Operation stakeholders

Manager - Workforce Management

Tesco
04.2018 - 09.2019
  • Strategized global workforce plans and optimized resource utilization to meet customer service KPIs
  • Led workforce planning initiatives across Asia, Europe, and the UK, integrating resourcing and capacity planning activities
  • Directed governance of recruitment, budgeting, and operational policies to ensure resource alignment with demand
  • Managed a team responsible for resource allocation, stakeholder engagement, and continuous improvement projects
  • Played a key role in implementing 'ProHance' workforce analytics tool, enhancing productivity tracking

Resource Manager

BT
10.2012 - 04.2018
  • Managed resourcing activities across four global hubs (India, Malaysia, Hungary, and the UK)
  • Ensured compliance with recruitment and capacity policies to maintain workforce balance
  • Conducted operational reviews with leadership to align resource forecasts with strategic goals
  • Enhanced resource utilization through tools like Clarity and PeopleSoft, achieving a fully utilized workforce

Senior Executive

EXL Service Pvt ltd.
08.2010 - 10.2012
  • Resolved customer queries and complaints while supporting team operations as a Subject Matter Expert
  • Prepared detailed reports and forecasts, ensuring data-driven decision-making for team management
  • Acted as team lead in the absence of the manager, ensuring seamless operations

Education

B.A. (Hons) -

Patna University
04-2010

HSC -

BIEC
03-2006

SSC -

CBSE
04-2004

Skills

  • Workforce & Demand Management
  • Resource Allocation & Optimization
  • Strategic Capacity Planning
  • Data Analysis & Reporting
  • Budgeting & Forecasting
  • Performance Management
  • Continuous Improvement & PMO
  • Team Leadership & Development
  • Stakeholder Engagement
  • HR Analytics & MIS
  • ProHance
  • Clarity PPM
  • SAP SuccessFactors
  • Power BI

Certification

  • Prince 2 Foundation & Practitioner
  • LSSGB
  • Fundamentals of Management
  • Pioneer Leadership Program

Accomplishments

  • Integral in setting up business services and workforce management capabilities at BT and Tesco.
  • Spearheaded the implementation of workforce analytics tools, improving operational efficiency.

Languages

English
Hindi

Personal Information

  • Date of Birth: 11/16/89
  • Nationality: Indian

Timeline

Manager - Resource & Demand Management

BT
09.2019 - Current

Manager - Workforce Management

Tesco
04.2018 - 09.2019

Resource Manager

BT
10.2012 - 04.2018

Senior Executive

EXL Service Pvt ltd.
08.2010 - 10.2012

B.A. (Hons) -

Patna University

HSC -

BIEC

SSC -

CBSE
Rohit Jaiswal