J STEPHEN RAJ
Chennai,CHENNAI
Summary
To work towards achieving success in my career through smart work, consistency and the ability to work with others to achieve organizational goals and objectives.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Support Engineer
Station Satcom Pvt. LTD
CHENNAI
06.2022 - Current
- Set up VSAT systems, including antennas, modems, and routers, on ships.
- Configure satellite communication equipment for optimal performance.
- Configured and maintained VSAT systems for seamless satellite communication.
- Optimized modem settings to enhance network performance and reliability.
- Diagnose and resolve technical issues with VSAT systems, such as signal disruptions or hardware malfunctions.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Referring internal external resources to provide proper solution.
- Attending call of issue in VSAT, FBB, Fleet mail and GSM LTE of the customer.
- Prioritize and manage several issues at on time.
- Talk to customers and OEM in several series until the technical cause of issue is resolved.
- Attending vessels for Installation & commissioning/ repair job so far.
- Understand the ship networks and be able to interface our systems with ships network.
- Installation and commissioning of VSAT systems like Fleet Xpress/KVH V7/KVH V11/KVH H90/Fleet broad band/ GSM LTE individually.
- Conduct tests to verify the functionality of VSAT systems.
- Providing remote support via remote access systems, offering solutions that meet the needs of the customer.
- Train crew members on basic troubleshooting and system operations.
- Repairing hardware malfunction, software issues and networking problems.
- Troubleshooting the systems.
Electronic Engineer
Elcome Integrated Systems Pvt. Ltd.
PORT BLAIR, ANDAMAN
08.2019 - 06.2022
- ECDIS NS 4000- TRANSAS: Installation and commissioning of ECDIS 4000 in Indian navy Ships and Integration done with all Navigational Equipment's.
- ICNS Rukmani (GSAT-7) : for Indian Navy which is specially designed to provide continuous connectivity two-way high-speed broadband for vital onboard communication.
TECH SUPPORT ENGINEER
SAS Interactive SOLUTIONS Pvt. Ltd.
PORT BLAIR, ANDAMAN
06.2017 - 07.2019
- Worked as a TECH SUPPORT ENGINEER in SAS Interactive SOLUTIONS Pvt. Ltd. Outsourced Bharat Electronics Ltd. Port Blair.
- Field Support Services for link-ii communication system onboard NAVAL FLEETS.
Education
BE - ECE
DR BR AMBEDKAR INSTITUTE OF TECHNOLOGY
Port Blair, Andaman 08.2012 - 07.2016
High School Diploma -
Govt Sr.Sec.School CAMPBELL BAY
Campbell Bay, Andaman 06.2011 - 07.2012
10th -
Govt Sr.Sec.School CAMPBELL BAY
Campbell Bay, Andaman 06.2009 - 07.2010
Skills
VSAT installation and troubleshooting
Modem configuration and optimization
Satellite communication systems
Network diagnostics and maintenance
RF signal analysis
STARLINK-Installation & commissioning
Remote Support
VSAT-Fleet Xpress
KVH V7
undefinedPersonal Information
- Passport Number: T2788134
- Date of Birth: 08/11/94
Expertise
VSAT (KNS, KVH, INTELLIAN, SAILOR), STARLINK - Installation & commissioning, Remote Support, VSAT - Fleet Xpress/KVH V7/KVH V11/KVH H90/Fleet broadband/GSM LTE individually, Intellian NX & V SERIES VSAT - INSTALLATION & OPERATION, X7 SATELLITE MODEM, IQ200 MODEM, NEWTECH MODEMS
Timeline
Senior Support Engineer
Station Satcom Pvt. LTD
06.2022 - Current
Electronic Engineer
Elcome Integrated Systems Pvt. Ltd.
08.2019 - 06.2022
TECH SUPPORT ENGINEER
SAS Interactive SOLUTIONS Pvt. Ltd.
06.2017 - 07.2019
BE - ECE
DR BR AMBEDKAR INSTITUTE OF TECHNOLOGY
08.2012 - 07.2016
High School Diploma -
Govt Sr.Sec.School CAMPBELL BAY
06.2011 - 07.2012
10th -
Govt Sr.Sec.School CAMPBELL BAY
06.2009 - 07.2010
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